Blog Archives
Understanding the Magic Quadrant’s New Name
Gartner, Inc., recently released its 2013 Magic Quadrant for the CRM Customer Engagement Center* report naming Salesforce.com a leader, something we are very proud of and is a testament to the hard work and innovation that has gone into building…
See on blogs.salesforce.com
Photocredit: Helmut Berta
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Gartner’s 11 technology predictions for 2013: Do you see relevance, or just business as usual?
I recently attended a breakfast where analyst firm Gartner shared their 11 top technology predictions for 2013, grouped in four areas of economics, risk, opportunity,…
See on www.sidewaysthoughts.com
Photocredit (via petapeta)
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Michelle, Maxima or Blue Monday: my most received decks from January 2013
Fieldstudio social design metho…
McKinsey The consumer decision j…
Berenschot rijksuniversiteit gro…
Iecl follow the leader leadershi…
Roland berger from product to s…
The ditto method to building a b…
Practical Access To Service Design
Customer experience management b..
My point of view: my readers prefer change as symbolized by Michelle Obama or Princess Maxima. They do not like Blue Mondays. Yes, these decks and papers are symbols of a way forward in 2013.
Photocredit: foxharvard:
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This week’s top posts from designingdesignthinkingdrivenoperations
Designing Extreme Customer Service – Design Thinking Network
Service Design meets Futures Thinking #
6 Net Promoter Score Mistakes that Derail Customer Management Process
How Might We Design for Behavior Change? | Design Thinking
The Importance of Undisciplined Thinking – Advice – The Chronicle of Higher Education
BIS Publishers: Convivial Toolbox Generative Research for the Front End of Design
Gartner reveals top predictions for 2013-2016
Winning the consumer decision journey | Chief Marketing & Sales Officer Forum | McKinsey
How Might We Design for Behavior Change? | Design Thinking
The Opportunity in Big Data Analytics and Social Business
Photocredit: (via petapeta)
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November hottest decks
McKinsey The consumer decision j…
Berenschot rijksuniversiteit gro…
Slide deck by Roger Martin The d…
Gartner Magic Quadrant social cr…
Deloitte global talent 2020 sep…
The Aspen institute: The future .
My point of view: some classics and – a new experience – with my Dutch backgrounds 2 Dutch documents are included.
Photocredit: petapeta
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This week top posts @designingdesignthinkingdrivenoperations
Designing Extreme Customer Service – Design Thinking Network
Service Design meets Futures Thinking #2
The Importance of Undisciplined Thinking – Advice – The Chronicle of Higher Education
Gartner reveals top predictions for 2013-2016
Social CRM’s six misconceptions
Photocredit: http://prettybooks.tumblr.com
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I Want it NOW! You deserve better
Found at I Want it NOW.
Let us define the starting era of CRM as of the mid nineties, after sales force automation and database marketing became mainstream.
Nowadays CRM is big business. Gartner projected circa 13 billion dollar sales for CRM in 2012. In 2017, the market will be about 22 billion dollar, according to the research firm Trefis.
Customer Relationship Management should be about managing the relationship an organization has with its customers. A relationship that might be an encounter with an chance of a successor or indeed a lifelong relationship. Relationship are maintained from a participants perspective because a relationship creates functional and emotional value for all parties involved.
Continue reading →I Want it NOW.
My point of view. This was my guest post for the startup walkme.
Photocredit: Erika Toda
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