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Which Channels Do US Consumers Prefer Using?

Posted by Fred Zimny

Via Scoop.it – Serve4impact: designing design driven operations

We’re working on a report for early next year that examines channel preferences. We asked 5,000 US consumers to pick their preferred channel for completing a wide variety of activities. Given th…
Via experiencematters.wordpress.com

Measuring Business’s New Bottom Line: Customer Delight – Forbes (serve4impact.com)

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Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business

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Tags: Because i like to share again and again, Customer, customerservice, Front Office and Customer Service Operations, Knowledge management, Performance management, Hosts, Publishers, Social CRM and social business, Social media, Tools, Valeria Maltoni, WordPress

Spring resolution: are u still on schedule for 2011?

Posted by Fred Zimny

Source: http://envisioningfuture.wordpress.com/

Resolution 2011 Serve to Lead (fredzimny.wordpress.com)

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Posted in Recovery and the way out of the crisis, recession and depression

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Tags: Apple, Google, Hosts, New Years Resolution, Publishers, Recovery and the way out of the crisis, recession and depression, Templates, Tools, Vision, visionaries, vision things, trends, WordPress

Inbox Zero: How to Become an Email Ninja

Posted by Fred Zimny

Whether Michael Reynolds is 5 years ahead of our time I do not know. But, it is all about mastery and discipline. Great slides to reflect on some hot trending discussions with regard to how to use email (or for how to use one’s emailbox).

Photocredit: http://italiancyclechic.com/

Bullish: How To Be A Productivity Unicorn (thegloss.com)
Analysis of my inbox: 2 out 3 emails I get are from a machine (serve4impact.com)

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Posted in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression

Tags: Arts, Because i like to share again and again, Business, Email client, Gmail, Hosts, inbox zero, Mail, Ninja, Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends

Rachel Botsman: The case for collaborative consumption

Posted by Fred Zimny

At TEDxSydney, Rachel Botsman says we’re “wired to share” — and shows how websites like Zipcar and Swaptree are changing the rules of human behavior.

Photocredit: http://helloitsvalentine.blogspot.com

Video Interview: Author Rachel Botsman on Leveraging Collaborative Consumption Trends for a More Sustainable Future (triplepundit.com)
Collaborative Consumption – Questions from the Author for the Core Community (core77.com)
The Rise of Collaborative Consumption (emergentbydesign.com)
Infographic: The Rise of Collaborative Consumption (pocketsmith.com)
Abandon Ownership! Join the Rentership Society! (fredzimny.wordpress.com)
Has the Business of Sharing Finally Reached the Tipping Point? (mickipedia.com)
Mojo hosts Collaborative Consumption launch (mumbrella.com.au)
Shareable: Study Reveals Big Opportunities in the Sharing Economy (shareable.net)
Borrow, Don’t Buy: Websites that Let Strangers Share (time.com)

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Posted in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression, Social CRM and social business

Tags: Because i like to share again and again, Collaborative consumption, Hosts, Human behavior, New York Times, Peer-to-peer, Rachel Botsman, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, Swaptree, Vision, visionaries, vision things, trends, Web Design and Development, Zipcar

Recommended deck: Emerging a Content Strategy from User Research

Posted by Fred Zimny

Emerging a Content Strategy from User Research

View more presentations from Scott\ Bryant.

Photo credit: yymkw

Intriguing deck: Customer experience program KLM (via Fredzimny’s CCCCC’s) (fredzimny.wordpress.com)
On user researchers and behavioural economics (experientia.com)

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Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business

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Tags: Because i like to share again and again, Development Frameworks, Flash, Front Office and Customer Service Operations, Knowledge management, Performance management, Hosts, Multimedia, Publishers, Service design, Social CRM and social business, Templates, Tools, user experience, Vision, visionaries, vision things, trends, WordPress

Recommended Valeria Maltoni’s slide deck “How to connect with customers”

Posted by Fred Zimny

: Image by Geoff Livingston via Flickr

How to connect with customers

View more presentations from Valeria Maltoni.

Valeria Maltoni: Why Starting from the Tool is the Wrong Approach (conversationagent.com)
Why no single type of agency will own social media (socialmediatoday.com)
Can Social Media Be Outsourced? (socialmediatoday.com)
Redrawing (chrisbrogan.com)

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Posted in Social CRM and social business

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Tags: Business, Facebook, Games, Hosts, Social CRM and social business, Social media, Twitter, Valeria Maltoni, Video game, Vision, visionaries, vision things, trends

Recommnended Rudy De Waele’s slidedeck: 10 Mobile Trends Impacting Consumer Engagement

Posted by Fred Zimny

10 Mobile Trends Impacting Consumer Engagement

View more presentations from rudydw.

Arts and Education (futurechat.in)
Live Blogging SXSW: Ev Williams Keynote (searchengineland.com)
SXSW Twitter Keynote LIVE Blog: Ev Williams At SXSW 2010 (huffingtonpost.com)
Mobile Trends 2020 (m-trends.org)
Mobile Trends 2020: slideshow & wisdoms by some very smart people (must-read) (mediafuturist.com)

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Posted in Front Office and Customer Service Operations, Knowledge management, Performance management

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Tags: Arts and Entertainment, Business, Front Office and Customer Service Operations, Knowledge management, Performance management, Hosts, Music, Publishers, Templates, Tools, Vision, visionaries, vision things, trends, WordPress

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