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Five Must-Read Books on Design Thinking Methods
Posted by Fred Zimny

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See on Scoop.it – Designing design thinking driven operations
There are a lot of books on design thinking. A search on Amazon.com for the term will yield thousands of results. So how do you know which books are worthwhile?
See on peerinsight.com
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Lessons We Learned from Our Biggest UX and Design Mistakes
Posted by Fred Zimny

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See on Scoop.it – Designing design thinking driven operations
Co-founders at Buffer discuss some lessons they learned through user experience/design mistakes they made while developing their product.
And use Buffer!
See on sixrevisions.com
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Six Key Takeaways From The Hottest Sessions at Digital-Life-Design 2013 – Forbes
Posted by Fred Zimny
See on Scoop.it – Designing design thinking driven operations
In order to drive creative thinking, each has to find ways to learn from the other.
Creativity, collaboration and communication are the skills for this decade.

See on www.forbes.com
Photocredit: Koko Luxe | UK Fashion, Beauty and Lifestyle Blog by Rachael Jane: Winter Style | Lace and Fur
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Transforming Grounds: Design Thinking Readings: Going Deeper
How to solve a design problem
Posted by Fred Zimny
See on Scoop.it – Designing design thinking driven operations
We aim to create discussion, further understanding of user research and establish quality in all aspects of the design process.
See more on design.canonical.com
My point of view: coffee, humans and facts/emotions/documents are involved. Not limited to software.

Photocredit: booksandnerds:
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Posted in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression
Tags: Because i like to share again and again, booksandnerds:, Business, Business Services, Critical thinking, Design, Design thinking, Industrial design, Recovery and the way out of the crisis, recession and depression, Science in Society, Skeptical Inquiry, Vision, visionaries, vision things, trends
Experience is the “NEW” product by Pedro Custódio
Posted by Fred Zimny
We’ve been riding on a wave of consumerism since the best part of last century, product of the industrial and services revolutions, the amount of products and services outpaced even the most wild thinkers. There’s just to much of everything! Choices are good, but hard to make! Product features first, Product design next used to be central to developing new products and attached services, but clearly we’ve passed those days, so if it’s not about features, nor it’s design how do we create meaningful and attractive differentiation for our future products and services propositions? This is the question that I work to solve and hopefully this presentation will give a bit more insights on how we can tailor amazing experiences in order to create valuable futures.
This is a presentation from NEXT Service Design conference 2012
My point of view: Not that recent thanks to Joe Pine and experience is not a product. But still very fine and a great speaker at the event.

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Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business
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Tags: Andy Hobsbawm, Apple, Business, Business Services, Design, Front Office and Customer Service Operations, Knowledge management, Performance management, Industrial design, Joe Pine, keynote speakers, Marketing, Product design, riding on a wave, Service design, Social CRM and social business, Technology, User experience design, Vision, visionaries, vision things, trends
Pleasure and Pain » Designing the Company, Not the Product
Posted by Fred Zimny

So true. The company’s DNA is that essential not only for product but also for service.
Found at Pleasure and Pain » Designing the Company, Not the Product.
In April, I posted a tweet that became one of my most retweeted of all time.
Designing the product is all for naught if you don’t first take the time to design the organization.
— Whitney Hess (@whitneyhess) April 20, 2012
Read all at
Photocredit: adieufranz
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Columbia Sportswear Company is seeking a Lead Designer – Footwear in Portland, Oregon
Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business
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Tags: adieufranz, Because i like to share again and again, Business, Business Services, Design, Facebook, Front Office and Customer Service Operations, Knowledge management, Performance management, Industrial design, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, Social media
A graphical representation of design thinking – Envision and Realize
Posted by Fred Zimny
Found at A graphical representation of design thinking – Envision and Realize | Design Concepts.
I have been spending some time thinking about a graphical representation for the design thinking and innovation processes.
Design Concepts’ product development process is shown as a “process wheel” that, in my opinion, describes a very understandable and logical “stage gate” process. I believe this schematic is very useful for conveying the formal steps that many formal, organized development projects go through.
Read all at A graphical representation of design thinking – Envision and Realize | Design Concepts.
Photocredit: http://literarycoffee.tumblr.com/
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Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business
Tags: Business, Business Services, Chief Executive Officer, Design, Design thinking, Front Office and Customer Service Operations, Knowledge management, Performance management, IDEO, Industrial design, Social CRM and social business, Tim Brown, Vision, visionaries, vision things, trends












