Blog Archives
Minding your digital business: McKinsey Global Survey – McKinsey Quarterly – Business Technology – Strategy
Posted by fredzimny
Executives expect that new digital technologies will transform their businesses, but many admit their companies are far from prepared in developing capabilities and meeting challenges. A McKinsey Quarterly Business Technology article.
See on www.mckinseyquarterly.com
Photocredit: blendy999:
Related articles
- Stephen Roach on the consumer opportunity in China – McKinsey Quarterly – Retail & Consumer Goods – Sectors & Regions (serve4impact.com)
- McKinsey’s May 2012 Newsletter – How your company can use social media (serve4impact.com)
- Mobilizing Knowledge through Complex Systems- McKinsey Quarterly (serve4impact.com)
Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends
Tags: Business, Chief content officer, Corporate title, Executive Challenge, Information Technology, IPad, McKinsey & Company, www.mckinseyquarterly.com
Michele Marut’s Networking on the Introvert’s side of the Room
Posted by fredzimny
Scoop.it – Designing design thinking driven operations
These days, networking is essential. It’s how employers fill 70 percent of their job openings, and well-connected UX professionals earn higher incomes.
Photocredit: ironix)
Related articles
- An Introvert’s Guide to Networking (blogs.hbr.org)
Investing in Disruptive Technology to Compete for the Future | PandoDaily
Posted by fredzimny
Investing in Disruptive Technology to Compete for the Future | PandoDaily.
Disruptive technology is the bearer of tremendous opportunity and equally a harbinger of obsolescence. Technology’s impact on society and business is substantial, if not underestimated.
Read all at Investing in Disruptive Technology to Compete for the Future | PandoDaily.
Photocredit: http://literarycoffee.tumblr.com/
Related articles
- A Critical Path for Customer Relevance, Part 1 – Brian Solis (serve4impact.com)
Gartner Identifies the Top 10 Strategic Technologies for 2012
Posted by fredzimny
Via Scoop.it – Designing designed customer service
Gartner, Inc. today highlighted the top 10 technologies and trends that will be strategic for most organizations in 2012. The analysts presented their findings during Gartner Symposium/ITxpo, being held here through October 20.
Show original
Photocredit: iaminlikewithmybike
Related articles
- Watching Gartner Reveals the Next Chapter in Modern Business Management: The Social Organization (serve4impact.com)
Transforming into a social business
Posted by fredzimny
Related articles
- Why Social Business? – Improvisations – MIT Sloan Management Review (serve4impact.com)
- How Web 2.0 Is Transforming CRM – Leveraging Social Media to Improve the Customer Experience | ThinkAboutCRM.com (serve4impact.com)
- Fixing the Game (mythginger.com)
- Forget shareholders, maximise consumer value instead – Telegraph (serve4impact.com)
- Roger Martin: The Crisis of Meaning in the Millennial Workforce (bigthink.com)
- What Steve Jobs Taught Me About Growth (blogs.hbr.org)
- Marx May Have Had a Point (news.slashdot.org)
- Reading Business Customers Are Digital. Shouldn’t Your Marketing Be? – Beth Comstock and Linda Boff – Harvard Business Review (serve4impact.com)
- Haque’s “Lessons of Jobs” Stirs Debate on HBR (innovationexcellence.com)
- Market Correction? Try Perma-Crisis – Umair Haque – Harvard Business Review (serve4impact.com)
Posted in Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends
Comments Off
Tags: Apple, Arts, Business, Capitalism, Change management, Harvard Business Review, Information Technology, Innovation, Karl Marx, Literature, SlideShare, Social Business, Steve Job, Umair Haque, YouTube
The Study of Supermarket Service Design under the Context of New …
Posted by fredzimny

Via Scoop.it – Designing designed customer service
The new concept of “supermarket service design” was proposed for the first time in this paper theoretically by combining product design with service study. The paper approached new information technologies and their applications in the …
Show original
Photocredit: http://tumblr.com/x9n4z4rftn
Related articles
- Design Thinking Demystified – Deloitte’s Online Practice (serve4impact.com)
- Customer Experience more powerful than the Supply Chain? (customerthink.com)
- Servicedesign.tv – Blogs – On Service Design Critique # 1 (serve4impact.com)
- Book review: Design at your service (serve4impact.com)
- Divonis’ Design process: a compendium of models (serve4impact.com)
Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends
Comments Off
Tags: Business, Business Services, Collaborative consumption, Customer service, Design, Information Technology, Product design, Service design
IDC: Technology Consumerization is Overhauling the IT Role CIO.com
Posted by fredzimny

Found at IDC: Technology Consumerization is Overhauling the IT Role CIO.com.
The consumerisation of technology in the workplace, whereby users bring in their own devices and even sign up to their own choice of cloud systems, is drastically changing the role of the IT department.
5 Reasons Why CIOs Can’t Ignore Consumerization of IT
Read all at IDC: Technology Consumerization is Overhauling the IT Role CIO.com.
Photocredit: http://cyclechic.blog.hu/
Related articles
- IDC predicts Windows Phone will overhaul Apple’s iPhone by 2015 (mobile-ent.biz)
- It’s Time to Get in the Game (businesstransformation.wordpress.com)







