Often in SharePoint 2010 implementations we see Portals, Team sites and Social sites being treated as separate conceptual entities. Although they have their own merits and add specific value individualy, it is in “the intersection” where we find the ideal balance of flexibility, context and business alignment for open collaboration. Furthermore, in the intersection, the user experience allow us to easily flow between the different spheres and levels of formality.
Some insights, some driven by data:
- About 150 readers are subscribed to the posts on this blog. I really appreciate being connected with you. Myapologies for any inconvenciences in 2012 (mainly due to expirementing with content sharing). Again, really appreciated and being aware of the fact that there is an audience enables me to maintain highly professional standards. Thank you.
- Blogging and content curation are still effective to maintain professional standards.
- Looking at these tops posts, it is quality content that matters.
- These are the most used tags for serve4impact.
- Because i like to share again and again Business Business Services Change Consulting CRM and Web 2.0 Customer Customer experienceCustomer Management Customer relationship management Customer service Customer Service Management Design Education Enterprise 2.0 Facebook Front Office and Customer Service Front Office and Customer Service Operations, Knowledge management, Performance management Google http://www.scoop.it/u/fred-zimny Information Technology Innovation Knowledge management Leadership Links, Misc. & Tweets Making sense of leadership Management Marketing Marketing and Advertising Personal Productivity Recovery and the way out of the crisis, recession and depression Social CRM and social business Social Enterprise Social media Social networkTechnology Transition Trends Twitter United States Vision Vision, visionaries, vision things, trends Ways of Seeing
- Search drives the visits And then in low four digits or even digits traffic come frome
Search Engines Google Reader StumbleUpon scoop.it Twitter google.nl Netvibes Facebook linkedin.com paper.li
Taken into account these data, 2013 will be a year in which social sharing will be more dominant. By the way, what social sharing tool do you miss?
- My audience is true global (my stats show 5 countries with no readers). I miss China and 2013 will be the year to see how to reach a Chinese audience.
- These are my top contries
United StatesUnited KingdomNetherlandsIndiaCanadaUkraineAustraliaGermanyFrancePhilippines
Some slighly related articles
- Social business strategies for the CMO – Social CRM’s six misconceptions
- Social CRM’s 15 minutes of fame over, onward to Customer Experience!
- The story of Social Media Marketing 2012 #SMM12
- Marketing CRM Planning: 4 Must Have Projects For 2013
- The Social CRM Non-Revolution
- Top 5 Intranet Predictions for 2013
Posted in Customer service, Front Office and Customer Service Operations, Knowledge management, Performance management, Service Design Thinking, Service design, service management, Social CRM and social business, User experience
Tags: Business, Capgemini, Chief Executive Officer, Customer relationship management, eine-tasse-kaffee-by-moneboh, Facebook, Google, Internet Marketing, Intranet, Marketing, social crm, Social media, Social network, Surrealism, Twitter
With the current pace of change, organizations will have to be prepared for the unexpected. They will have to provide flexible access to people and information resources to serve unanticipated information
- Why Traditional Intranets Fail Today’s Knowledge Workers (slideshare.net)
Tags: Vision, visionaries, vision things, trends, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Leadership, Business, Organization, Employment, Intranet, New Year, Tieto, ThoughtFarmer, Warren Buffett, change organizations, knowledge workers, information resources
Just to re-cap all of the data and the charts shown in this post are from a report which Jane McConnell put together. You can find the report available for purchase as well as a link to her new survey for 2012 here.
Let’s start things off by looking at the soft benefits that organizations are seeing as a result of deploying “social media” tools within their organizations. Just a quick point of clarification “leaders” as seen in the charts below refers to what Jane classified as leading companies, not leaders within organizations. We can see that the greatest soft benefit is “better informed employees.” This of course makes sense but I’m personally curious to understand how better informed employees can make better decisions at work!
Based on the research that I am doing for my book and the survey
Just to re-cap all of the data and the charts shown in this post are from a report which Jane McConnell put together. You can find the report available for purchase as well as a link to her new survey for 2012 here Read all at
Recommended: Links for this week (weekly) – Why Companies Need to Be More Transparent: The Customer Orientation Pers… http://ow.ly/1bQPA4
- Bertrand Duperrin: Gary Hamel: Inventing Management 2.0 (blogs.wsj.com)
- Recommended: On Intranets 2.0 : (fredzimny.wordpress.com)
- SharePoint: Creating the connection (melcrumblog.com)
- 10 Strategies For Getting the Most Out of your Social Intranet (slideshare.net)
- SharePoint: An Intranet Manager Perspective (therunninglibrarian.co.uk)
Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business
Tags: Because i like to share again and again, Corporate Portals, Document Management, Facebook, Front Office and Customer Service Operations, Knowledge management, Performance management, Internet forum, Intranet, Microsoft SharePoint, Products, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, Social media, Vision, visionaries, vision things, trends
Recommended: On Intranets 2.0 : one person but several roles and attitudes http://ow.ly/1bagkZ
- Are you a good Intranet KISSer? (therunninglibrarian.co.uk)
- Examples of Intranets and What They Are (brighthub.com)
- Intranet 2.0 tools explode but Social Intranet still rare (techvibes.com)