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This week top’s posts
Posted by Fred Zimny
Forget shareholders, maximise consumer value instead – Telegraph
Early october top posts Slide5hare
World’s Best Design Schools: Teaching Design Thinking – BusinessWeek
Public Computing and the Next Gang-of-Four – Forbes
Taly Weiss 2020 Predictions for future innovations
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Posted in Because i like to share again and again
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Tags: Because i like to share again and again, Deloitte, Design, designthinking, Future, Itamar, Scrum, social crm, Wicked problem
How design thinking can be applied to business organisations …
Posted by Fred Zimny
Via Scoop.it – Designing designed customer service
The process, principles and attitudes of designers are what constitute ‘design thinking’ and while many other professionals and disciplines share similar processes (eg. crafting strategy, facilitation), principles (eg.
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Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business
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Tags: Because i like to share again and again, Business, customerservice, Deloitte, Design, designthinking, Education and Training, Front Office and Customer Service Operations, Knowledge management, Performance management, Itamar, Recovery and the way out of the crisis, recession and depression, Scrum, Social CRM and social business, Vision, visionaries, vision things, trends









