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How mobile devices are forcing businesses to rethink customer …
Posted by Fred Zimny

See on Scoop.it – Designing design thinking driven operations
If your customers service isn’t robust and flexible enough to deal with the fast-growing mobile channel, your customers will write negative app reviews, vent on social media, or abandon your app (and your business) …
See on venturebeat.com
Photocredit: laurarenamuehl)
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Social Selling in a Buyer Empowered World
Posted by Fred Zimny

See on Scoop.it – Designing design thinking driven operations
Social Selling in a Buyer Empowered WorldAdam Thorp – Managing Director, HuthwaiteCorporate Social Media Summit March 2013
See on www.slideshare.net
Photocredit:
(via Laura | Cardiff Cycle Chic)
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Posted in Customer service, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Service design, service management, User experience
Tags: Business, empowered, Facebook, Internet Marketing, LinkedIn, Marketing and Advertising, Social media, Twitter
How Cool Brands stay hot
Posted by Fred Zimny
Earlier March I read about the announcement launch of the revised and completely updated How Cool Brands Stay Hot. The authors were eager to give away free copies of their new book to thank their loyal blog readers for support and interest and – of course – to generate some publicitiy. Which I agreed upon by posting a review on Amazon, Goodreads, LinkedIn, my own blog, scoop.it andother media platforms.
The core
Since the release of the first edition of the book, the authors Joeri van den Berhg and Mattias Behrer have been positively surprised by the amount of appreciation and interest they experienced from journalists (also bloggers), conference organizers and marketing and advertising practitioners from all around the world.
It seems that the timing of publishing a book on the subject of branding and marketing to the new generation of consumers was plain right. Their book is a valuable tool to help any one understand the attitude and habits of Generation Y. The book is about understanding the spirit of that generation. And how these aspects translate in their relation to brands. It provides practical insights for building brands that aim to remain relevant for the forth coming years.
Looking back, the first edition of the book was published in 2011. Many marketing, design or communication professionals had to admit that they were not ready to create business with a new generation. As stated in the foreword: “Old structures are crumbling, but newer-structures are not clearly visible yet”.
Some of the insights of the book:

tumblush
- GEN Yers are children of the cyber revolution. And people resemble their times more than they resemble their parents.
- DIY is on its way back to the mainstream.
- Design be better part of your DNA.
- Other ways of collaboration and association.
- It is not about technology, stupid.
- It is aboyt collective peer wisdom and social connections.
- Successful youth brands CRUSH.
- Coolness
- Realness
- Uniqueness
- Self-identification
- Happiness
- And most important, this generation will – on a global level – make or break your market success.
My score
What a lot of data and brilliant insights the authors share. One might discuss whether all is that relevant in 2013 but overall it delivers the insights of experts.
For design, marketing and communication professionals Generation Y will be much more difficult to reach than the more tradional Babyboomers or Generation X. In my point of view the arrival of Generation Y has disruptive effects on business, economics and society.
In an earlier post, written in Dutch I wrote about some new words i learned from the Generation C. And again a new word will be part of my business vocabulary: commitment fobia
Assuming that the majority of the Generation Y will grow up (in their way) in the next decade, their impact on education, business and the workplace will be gigantic. This generation is not just educated in the complex skills of mass consumption, but also in collaborative consumption, co-creation and peer to peer networking.
As stated in the book: you ain’t seen nothing yet.
4 on a scale of 0-5.
Title: How cool brands stay hot
Branding to Generation Y
Authors: Joeri Van den Bergh, Mattias Behrer
Number of pages: 268
Language: English
1st edition 2011, 2nd edition 2013
Publisher: Kogan Page
ISBN: 978-0-7494-6804-0
Price: € 29,95
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Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, User experience
Tags: Advertising, Because i like to share again and again, book review, Brand, branding to generation y, Business, Consumer, Crowdsourcing, Front Office and Customer Service Operations, Goodreads, how cool brands stay hot, insites consulting, internet, Joeri van den bergh, LinkedIn, Marketing, Marketing and Advertising, mattias behrer, science, Technology, Trends, Vision, visionaries
The First Commandment: Know Thy Customer
Posted by Fred Zimny

See on Scoop.it – Designing design thinking driven operations
If there were 10 Commandments for the modern marketer, # 1 would have to be: Know thy customer.I was reminded about this important truth when I saw this “consumer IQ” quiz we recently (The First Commandment: Know Thy Customer | LinkedIn
See on www.linkedin.com
Photocredits: Büşra Kırmacı)
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Tags: Büşra Kırmacı), Business, Business Services, Customer Management, LinkedIn, Psychology, Social media, Social Sciences, Ten Commandments
Has The MBA Become A Worthless Degree?
Posted by Fred Zimny

*December Sun
See on Scoop.it – Designing design thinking driven operations
Is the MBA a worthless degree?If you asked Dale Stephens, the 21-year-old author of Hacking Your Education, he would undoubtedly agree. In a highly provocative excerpt from the book recently (Is an MBA worth it?
See on www.linkedin.com
Photocredit: *December Sun
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Where be dragons? In the network… | NEXT Berlin
Posted by Fred Zimny

See on Scoop.it – Designing design thinking driven operations
The power of networks is that they can amplify one person’s actions greatly. The rail network gave individuals power over thousands of travellers. How much more powerful is the internet? (Where be dragons?
See on nextberlin.eu
Photocredit: thepastels
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A CEO’s guide to leadership development
Posted by Fred Zimny

rdlf
See on Scoop.it – Designing design thinking driven operations
“The difference between involvement and commitment is like ham and eggs. The chicken is involved; the pig is committed.” — Martina Navratilova “The bi
See on smartblogs.com
Photocredit: rdlf
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