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Recommending: PAPERBACK VERSION THIS IS SERVICE DESIGN THINKING …

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See on Scoop.it – Designing design thinking driven operations

Learning by doing! DesignThinkers Academy offers and co-creates Training Programs for Professionals and Teams in Corporate and Governmental environments.

See on www.designthinkersacademy.com

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Posted in Service design, service management

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Tags: Business, Management, Design, Education, IDEO, Design thinking, Robert Scoble, Service Management, Gardens, Entrepreneurship, books0977:

Lauren Currie’s Service Design Master Class, Innsbruck

Apr 15

Posted by Fred Zimny

film (by quarter.century)

See on Scoop.it – Designing design thinking driven operations

Lauren Currie delivered a one day workshop for 30 business management students studying Tourism and Entrepreneurship.

See on vimeo.com

Photocredit: -quarter-century

Posted in Service design, service management

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Tags: Entrepreneurship, Lauren Currie, Management

Change Management Is Bigger Than Leadership

Mar 30

Posted by Fred Zimny

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Leaders need to craft compelling elevator speeches, relentlessly deliver the message of change, and above all, walk the talk.

See on blogs.hbr.org

Photocredit: http://literarycoffee.tumblr.com/

Posted in Service design, service management

Strategic Planning – vital for any business

Mar 1

Posted by Fred Zimny

pretty-glamorous See on Scoop.it – Designing design thinking driven operations

Strategic planning is a vital undertaking for any organization. Most successful organizations have a comprehensive method of strategic planning that is revised periodically.

The interval between planning sessions has diminished over the past few years. The interval used to be about five years. These days, it’s closer to 2 years in many organizations. As a rule, the more the organization is impacted by technological developments, the shorter the interval. These days, with the global and national economic system as uncertain as it is, strategic planning is more difficult, but more important, than ever.

Plans do not always succeed in their execution. There are a variety of reasons for this, but most fall into the following categories:

1. Lack of motivation and personal ownership

2. Poor communication

3. Idea behind the plan is too vague

4. Passive management

5. No/poor Leadership

For a plan to succeed, there needs to be a connection with the real world, not just an idealized vision. The real world includes (among others) items such as:

~ Technology

~ Customer expectations

~ Employees

~ Resources

~ Local and national Economy

~ Demographics

Fred Zimny‘s insight:

And your business is also professional and personal goals

See on workforcesolutions.stlcc.edu