Blog Archives
Social Media ROI – You’re looking in the wrong place
Posted by Fred Zimny
A new study reveals that the real ROI for social media is applying it to communication, collaboration, and market research across large companies.
Read all at www.businessesgrow.com

Photocredit: New York fashionweek: day 2 | The Blonde Salad
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Tweet Your Way to Insanely Valuable Market Research
Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business
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Tags: Because i like to share again and again, Business, Front Office and Customer Service Operations, Knowledge management, Performance management, Internet Marketing, LinkedIn, Market Research, Marketing, Marketing and Advertising, New York fashionweek: day 2 | The Blonde Salad, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, Social media, Twitter
Made by Many’s Let us kill landfill marketing
Posted by Fred Zimny
Photocredit: december morning by Kai Ziehl
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Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business
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Tags: Arts, Building services engineering, Business, Business Services, Front Office and Customer Service Operations, Knowledge management, Performance management, James Clinton, Market Research, Quantitative research, Service design, Social CRM and social business, Vision, visionaries, vision things, trends
Tricia Wang, Design Research: A Methodology for Creating User Identified Services
Posted by Fred Zimny
Via Scoop.it – Designing designed customer service
Design Research: A Methodology for Creating User Identified Services For a long time, I’ve wanted to understand how ethnographically driven research is different from market research. While I…
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Photocredit: coffeetable
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Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business
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Tags: Advertising and Marketing, Because i like to share again and again, Business, Customer service, Design, Design research, Ethnography, Front Office and Customer Service Operations, Knowledge management, Performance management, Market Research, Migrant worker, Social CRM and social business, Vision, visionaries, vision things, trends
Zeeland’s everything changes
Posted by Fred Zimny

To a certain extent I would say. Expectations rise and fall and thus emotions. But in the real world the seasons change. And adapting to seasons is what one has to do..
Photocredit: akirasek
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Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business
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Tags: Arts, Building services engineering, Business, Front Office and Customer Service Operations, Knowledge management, Performance management, James Clinton, Market Research, Quantitative research, Recession and Depression, Recovery and the way out of the crisis, recession and depression, Service design, Social CRM and social business
Personas and Female Mindstyles | Creative Companion Christof Zürn – the blog
Posted by Fred Zimny
Found at Personas and Female Mindstyles | Creative Companion Christof Zürn – the blog.
This year I did one of my biggest projects on how to compile and communicate user insights from consumer research together with quantitative research on women.
Read all at Personas and Female Mindstyles | Creative Companion Christof Zürn – the blog.
Photocredit: roadkillmelone
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Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business
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Tags: Because i like to share again and again, Business, Family and Consumer Science, Front Office and Customer Service Operations, Knowledge management, Performance management, Market Research, Marketing and Advertising, Persona, Quantitative research, Research, Social CRM and social business, Social Sciences, Vision, visionaries, vision things, trends
Highly recommending Yiibu’s deck Letting go on design in a time of disruption
Posted by Fred Zimny
Photocredit: 500px: Popular photos – snowflakes by Kai Ziehl
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Posted in Recovery and the way out of the crisis, recession and depression
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Tags: Big Hairy Audacious Goal, Business, Business Services, Design, Hoover High School, Market Research, Recovery and the way out of the crisis, recession and depression, SlideShare, Southern Poverty Law Center, Vision, visionaries, vision things, trends
Four Ways To Spot Markets Ripe For Disruption | Co. Design
Posted by Fred Zimny
Found at Four Ways To Spot Markets Ripe For Disruption | Co. Design.
People often say, “Apple doesn’t do consumer research.” This usually precedes an argument against the need for market research of any kind. But the designers at Apple do conduct research–it’s just not the traditional kind found in consumer-behavior textbooks. It’s informal, impromptu, and driven by acute observations of the context in which their products are used.
Read all (and order the book at) Four Ways To Spot Markets Ripe For Disruption | Co. Design.
Photocredit: http://pedalfar.tumblr.com
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Posted in Recovery and the way out of the crisis, recession and depression, Social CRM and social business
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Tags: Apple, Business, Consumer behaviour, Family and Consumer Science, Market Research, Marketing and Advertising, Online Surveys, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, Social Sciences













