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Book Review – This is Service Design Thinking – WEB WANDERER
See on Scoop.it – Designing design thinking driven operations
Service Design has been an interesting topic for me for a some time. Finally I wanted to get more understanding about it and its basic. That’s the reason I got my hands on a book that was saying to be “the book” for service …
See on www.henrihamalainen.com
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Accenture Study: CMOs Must Chart a Path for Seamless Customer Experiences — Summary
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Faced with turbulence in the global marketplace, CMOs must restructure their marketing organizations to deliver seamless, relevant customer experiences.
See on www.accenture.com
Photocredit: y kktp_
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Deloitte: Readers abandon print for digital platforms but it’s a slow revolution | TheMediaBriefing
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Consumers are abandoning print newspapers for tablet editions and reading on their smartphones, but there hasn’t been a mass shift to reading magazines on the devices – yet.
See on www.themediabriefing.com
Photocredit Coffee biscotti with nuts (via Julicious)
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A wakeup call for the app economy — mobile consumers want privacy
ValeriaYOU
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User data has fueled the growth of apps in the mobile economy. Instead of buying digital goods, we are increasingly exchanging them for our personal information, such as our names, email addresses,…
See on venturebeat.com
Photocredit: ValeriaYOU
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On value co-creation » Carmen Neghina
See on Scoop.it – Designing design thinking driven operations
I have promised myself that I will attend the next PR Salon Meeting in Amsterdam*. While I have tried to in the past, the idea of spending 4h on a train has so far stopped me from it. This time though, the topic hits close to home: the session is all about co-creation and its role in communication.
It is indeed that simple.
See on carmenneghina.com
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Disrupt or Die. Are You Working With The Social Agency Of The Future?
cocokashi-co, mfs
“Disrupt or Die. Are You Working With The Social Agency Of The Future?” by Gemma Craven, Head of Social@Ogilvy New York
See on www.slideshare.net
Photocredit: cocokashi-co, mfs
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How Cool Brands stay hot
Earlier March I read about the announcement launch of the revised and completely updated How Cool Brands Stay Hot. The authors were eager to give away free copies of their new book to thank their loyal blog readers for support and interest and – of course – to generate some publicitiy. Which I agreed upon by posting a review on Amazon, Goodreads, LinkedIn, my own blog, scoop.it andother media platforms.
The core
Since the release of the first edition of the book, the authors Joeri van den Berhg and Mattias Behrer have been positively surprised by the amount of appreciation and interest they experienced from journalists (also bloggers), conference organizers and marketing and advertising practitioners from all around the world.
It seems that the timing of publishing a book on the subject of branding and marketing to the new generation of consumers was plain right. Their book is a valuable tool to help any one understand the attitude and habits of Generation Y. The book is about understanding the spirit of that generation. And how these aspects translate in their relation to brands. It provides practical insights for building brands that aim to remain relevant for the forth coming years.
Looking back, the first edition of the book was published in 2011. Many marketing, design or communication professionals had to admit that they were not ready to create business with a new generation. As stated in the foreword: “Old structures are crumbling, but newer-structures are not clearly visible yet”.
Some of the insights of the book:
tumblush
- GEN Yers are children of the cyber revolution. And people resemble their times more than they resemble their parents.
- DIY is on its way back to the mainstream.
- Design be better part of your DNA.
- Other ways of collaboration and association.
- It is not about technology, stupid.
- It is aboyt collective peer wisdom and social connections.
- Successful youth brands CRUSH.
- Coolness
- Realness
- Uniqueness
- Self-identification
- Happiness
- And most important, this generation will – on a global level – make or break your market success.
My score
What a lot of data and brilliant insights the authors share. One might discuss whether all is that relevant in 2013 but overall it delivers the insights of experts.
For design, marketing and communication professionals Generation Y will be much more difficult to reach than the more tradional Babyboomers or Generation X. In my point of view the arrival of Generation Y has disruptive effects on business, economics and society.
In an earlier post, written in Dutch I wrote about some new words i learned from the Generation C. And again a new word will be part of my business vocabulary: commitment fobia
Assuming that the majority of the Generation Y will grow up (in their way) in the next decade, their impact on education, business and the workplace will be gigantic. This generation is not just educated in the complex skills of mass consumption, but also in collaborative consumption, co-creation and peer to peer networking.
As stated in the book: you ain’t seen nothing yet.
4 on a scale of 0-5.
Title: How cool brands stay hot
Branding to Generation Y
Authors: Joeri Van den Bergh, Mattias Behrer
Number of pages: 268
Language: English
1st edition 2011, 2nd edition 2013
Publisher: Kogan Page
ISBN: 978-0-7494-6804-0
Price: € 29,95
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