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Input yearplan 2012: Marketers benchmark survey results q2 2011

Posted by Fred Zimny

Via Marketingfacts

1 deck, 1 infographic dealing with customer service and social media: consistent? (serve4impact.com)
SEO Stats Galore In Latest MarketingSherpa Benchmark Study (searchengineland.com)

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Posted in Because i like to share again and again, Social CRM and social business

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Tags: Art, Because i like to share again and again, Business, Business Services, marketingfacts, Mebane Faber, Social CRM and social business, Social media, Supply chain, United States

1 deck, 1 infographic dealing with customer service and social media: consistent?

Posted by Fred Zimny

Via http://links.eqentia.com/520b2ad1536d771f/?dst=http://socialmediatoday.com/clifffigallo/331969/survey-results-perceptions-customer-service-delivered-through-social-media&utm_campaign=visibli&utm_source=scrm&utm_medium=twitter

Via Marketingfacts

Bertrand Duperrin: Infographic: Is Social Media A Viable Customer Service Channel? (fastcompany.com)
Bertrand Duperrin: Links for this week (weekly) (duperrin.com)
Edelman Melbourne opens new Collins Street office (mumbrella.com.au)

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Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business

Tags: Business, ClickFox, Customer, Customer experience analytics, Customer service, Front Office and Customer Service Operations, Knowledge management, Performance management, marketingfacts, Public relations, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, Social media

Recommended report: Digital influence index (june 2010)

Posted by Fred Zimny

Photo credit: Sarah Scheideman.

Digital influence-index

View more documents from Marketingfacts.

Digital Influence Index – Fleishman Hillard & Harris Interactive (webmetricsguru.com)
Fast Company Looking for the Most Influential Person Online (wiredprworks.com)
Adapting to the Digital Age (search.japantimes.co.jp)
Is the Influence Project interesting or is it just a lame popularity contest? (techstartups.com)
What is Social Influence Marketing? (slideshare.net)

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Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business

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Tags: digital influence, England, Flash, Front Office and Customer Service Operations, Knowledge management, Performance management, Institute for Supply Management, marketingfacts, Multimedia, Photography, report, Services, Shopping, Social CRM and social business, Techniques and Styles, Vision, visionaries, vision things, trends

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