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Twitter / ValaAfshar: Forbes review of my new book …
Posted by Fred Zimny
See on Scoop.it – Designing design thinking driven operations
Must read
See on twitter.com

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Vala Afshar’s The Future of Customer Support is Social, Mobile, Video and Insourced – Huffington Post (blog)
In Search Of Social Business Excellence
Social Business = Social Bonding
Posted by Fred Zimny
Found at Social Business = Social Bonding.
Social business activities can pay off in various ways. Earlier this year, MIT Sloan Management Review and Deloitte highlighted benefits related to better market intelligence, faster customer service as well as improvements to internal operations, such as finding expertise, distributing knowledge and more effective project collaboration. (See our 2012 Special Report, Social Business: What Are Companies Really Doing?)
Read all at Social Business = Social Bonding.
My point of view: bonding may also impact encounters and pseudo-relationships. Not limited to relationships!

Photocredit: http://literarycoffee.tumblr.com/
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Analytics: Tap into Data to Build Real Customer Relationships
Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business
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Tags: Because i like to share again and again, Breaking news, Business, Consulting, Customer service, Deloitte, Facebook, Front Office and Customer Service Operations, Knowledge management, Performance management, http://literarycoffee.tumblr.com/, Massachusetts Institute of Technology, MIT Sloan Management Review, Social CRM and social business, Social media, Technology, Vision, visionaries, vision things, trends
MIT SLOAN Review Social Business Mini Survey Results: Measuring the Value Is on Your Minds
Posted by Fred Zimny
Question 1: What social business topic are you most interested in learning about? (Check all that apply.)
My point of view: but is is also reflected in your schedule and timeline?

Photocredit: the dark alley by ~kimeajam on deviantART
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- Structure follow strategy but the market is the common ….Oxford economics paper Global talent 2021 (serve4impact.com)
Posted in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression
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Tags: Because i like to share again and again, Business, Canada, Data storage device, Management, Massachusetts Institute of Technology, MIT Sloan Management Review, Recovery and the way out of the crisis, recession and depression, Social Business, Social media, the dark alley by ~kimeajam on deviantART, Vision, visionaries, vision things, trends
Mission: Showing the Value of Social Business Initiatives MITSloan Management Review
Posted by Fred Zimny
Found at Mission: Showing the Value of Social Business Initiatives.
Hello Social Business readers,
Greetings and welcome to the site! This month I begin as contributing editor for MIT Sloan Management Review‘s Innovation Hub on Social Business, so you’ll be seeing my name here often in this space
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The Uh-Oh Factor: Fundamental Shifts From Social Business and What To Do About It
A Challenging Question for Innovators
Posted in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression
Tags: Because i like to share again and again, Business, Greetings, JD Photographie., Management, Management Science, Massachusetts Institute of Technology, MIT, MIT Sloan Management Review, Recovery and the way out of the crisis, recession and depression, United States
Deloitte | Social business | Consulting | Global | Focus on the issues
Posted by Fred Zimny
Gathered through surveys and interviews across 115 countries, study results provide executives insight into the social business landscape today.
See on www.deloitte.com
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- You Can’t Fake Relevance in Social Media, Business or Life! (business2community.com)
Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business
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Tags: Because i like to share again and again, Building Social Business: The New Kind of Capitalism That Serves Humanity's Most Pressing Needs, Business, Deloitte, Front Office and Customer Service Operations, Knowledge management, Performance management, Intrinsic Motivation and Self-Determination in Human Behavior (Perspectives in Social Psychology), Massachusetts Institute of Technology, MIT Sloan Management Review, Recovery and the way out of the crisis, recession and depression, Social Business, Social CRM and social business, Social media, Vision, visionaries, vision things, trends
Watching and listening: Race Against the Machine: A Conversation with Andrew McAfee (no typo)
Posted by Fred Zimny
Digital technologies are rapidly encroaching on skills that used to belong to humans alone. This phenomenon is broad and deep and has profound economic implications. Many of these implications are positive; digital innovation increases productivity, reduces prices, and grows the overall economic pie. But digital innovation has also changed how the economic pie is distributed, and here the news is not good for the median worker. As technology races ahead, it can leave many people behind. Workers whose skills have been mastered by computers have less to offer the job market and see their wages and prospects shrink. Entrepreneurial business models, new organizational structures, and different institutions are needed to ensure that the average worker is not left behind by cutting-edge machines.
McAfee brings together a range of statistics, examples, and arguments to show that technological progress is accelerating, and that this trend has deep consequences for skills, wages, and jobs. He makes the case that employment prospects are grim for many people today, not because technology has stagnated, but instead because we humans and our organizations aren’t keeping up.
Photocredit: 500px / Photo “chilled to the bone” by Thomas O’Hara
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Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business
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Tags: Andrew McAfee, Business, Economy, Enterprise 2.0, Front Office and Customer Service Operations, Knowledge management, Performance management, Innovation, McAfee, MIT Sloan Management Review, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, Technology, Vision, visionaries, vision things, trends
Umair Haque: Why Meaningful Brands Will Matter
Posted by Fred Zimny
Scoop.it – Designing design thinking driven operations
Umair Haque, author of The New Capitalist Manifesto, describes how the businesses that matter to people in the 21st Century are the businesses that make people meaningfully better off.
Via fearlessrevolution.com
Photocredit: http://noseinabook.tumblr.com
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Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business
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Tags: Andrew McAfee, Antonio Machado, Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Harvard Business Review, Joseph Jaffe, MIT Sloan Management Review, New Capitalist Manifesto, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, Things I have learned in my life so far, Umair Haque, Vision, visionaries, vision things, trends















