Blog Archives

You’re Invited – Book Launch Sam Falls and Signing on Friday, June 17th

Jun 15

Posted by Fred Zimny

Book Launch and Signing for Visible Library by Sam Falls

Friday, June 17, 2011 from 6–7:30pm

International Center of Photography

1133 Avenue of the Americas

New York, NY

Join Sam Falls at the ICP to celebrate the release of Visible Library, published by Lay Flat!

Sam will be signing copies of the publication. The event is FREE and open to the public.

Facebook event page:

www.facebook.com/event.php?eid=212650622089202

E-Flux – Martha Rosler Library – about (e-flux.com)
Lay Flat Books – Sam Falls & Misha de Ridder (lpvmagazine.com)

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Posted in Because i like to share again and again

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Tags: Because i like to share again and again, International Center of Photography, Metropolitan Museum of Art, New York, New York City, New York Public Library, Sam Falls, Sixth Avenue (Manhattan), Stephen A. Schwarzman, United States

Seth’s Blog: Who’s responsible for service design?

Apr 6

Posted by Fred Zimny

So true. But being a human I blame the messenger. As a manager I should know better…

Seth’s Blog: Who’s responsible for service design?.

Who’s responsible for service design?

How many people should be answering the phone at Zappos on a Saturday? What’s Southwest Airlines policy regarding hotel stays and cancelled flights? Should the knobs on the shower at the hotel go side by side or one above the other?

To be continued at Seth’s Blog: Who’s responsible for service desig

Photocredit:
http://www.416cyclestyle.com/

Seth’s Blog: Wonder and anger (serve4impact.com)

Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business

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Tags: Because i like to share again and again, Business, FindLaw, Free, Front Office and Customer Service Operations, Knowledge management, Performance management, New York Public Library, Service design, Social CRM and social business, Southwest Airlines, United States, Vision, visionaries, vision things, trends, Zappos

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You’re Invited – Book Launch Sam Falls and Signing on Friday, June 17th

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Seth’s Blog: Who’s responsible for service design?

Who’s responsible for service design?

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How this blog supports professionals in service design and service management

How to join more than 7.500 professionals in the field of service design and service management

How to get in touch with the editor

Fred Zimny

Personal Links

Verified Services

View Full Profile →

How to subscribe for a daily wrap-up (ideal for tablet and phone)

How to subscribe with web-based news readers. Click for your choice

How to subscribe via RSS to get updates about service design and service management

Available for online help

Goodreads

Designing design thinking driven operations

Follow “fred zimny's serve4impact”