Blog Archives

Booz & co cross-channel-integration-in-retail

Publish Date:
September 14, 2012

Author(s):
Heckmann, Peter; Kesteloo, Marco; Schmaus, Benedikt; Huisman, Robbert

Abstract:
The imperative for traditional retailers today is to integrate across channels — providing their customers the same experience online as in their stores, and enabling them to move between the two channels without friction. Developing a viable cross-channel capability is within reach, if retailers make the right moves in five key areas.

About these ads

Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business

Comments Off

Tags: Because i like to share again and again, Brick and mortar, Business, Consulting, Electronic commerce, Front Office and Customer Service Operations, Knowledge management, Performance management, Marketing, Online shopping, retail, Retail Trade, Social CRM and social business, Technology, Vision, visionaries, vision things, trends

12 Big Trends Changing Retail Marketing Today by Rohit Bhargava

Jul 23

Posted by Fred Zimny

From the author: A keynote presentation on trends affecting the retail industry – delivered at the Shop.org Retailer Merchandising Summit in July 2012.

My point of view: back to normal was and will never be the norm

PSFK presents Future of Retail Report 2012 (serve4impact.com)
E-commerce, F-Commerce, M-Commerce, T-Commerce & SoLoMo – SoLoMo – the next social media craze | IR News | Inside Retail (scoop.it)

Posted in Recovery and the way out of the crisis, recession and depression, Social CRM and social business

Comments Off

Tags: Buyer's remorse, Consumer, Demand (economics), Electronic commerce, Hello it’s Valentine: French Lessons, Impulse purchase, IPad, Online shopping, Recovery and the way out of the crisis, recession and depression, retail, Social CRM and social business

The four benefits of multi-channel retailing

Mar 8

Posted by Fred Zimny

Scoop.it – Designing design thinking driven operations

Via www.retailcustomerexperience.com

The following is an excerpt from the free guide “Multi-channel Retailing: An Introduction,” sponsored by Frank Mayer and Associates and available for download here.

Creating a successful multi-channel experience can seem intimidating to many retailers, who may wonder if the effort is worth it. They may not have a choice, however.

Read all at http://www.retailcustomerexperience.com/article/191437/The-four-benefits-of-multi-channel-retailing

Accenture’s retail creating a experience for customers (serve4impact.com)

Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business

Comments Off

Tags: Amazon Kindle, Because i like to share again and again, Business and Economy, Electronic commerce, English Channel, Front Office and Customer Service Operations, Knowledge management, Performance management, Online shopping, Recovery and the way out of the crisis, recession and depression, retail, Social CRM and social business, The Girl Of My Best Friend, Thought leader, Vision, visionaries, vision things, trends

How Do Online Retailers Get You To Spend More?

Aug 17

Posted by Fred Zimny

Found at How Do Online Retailers Get You To Spend More? #retail #ecommerce… | Share on LinkedIn.

5 Planning Tips for Physical Retailers to Migrate Online (bjconquest.com)
Hailstorm Commerce Offer Free Consultation to Help Businesses Decide if They Are Ready to Start Selling Online with an eCommerce Website (pr.com)
U.S. ecommerce spending still growing at a double-digit clip: report (econsultancy.com)
Navy recommends LinkedIn for employees (inesmergel.wordpress.com)

Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business

Comments Off

Tags: Business, Consulting, Electronic commerce, Facebook, Front Office and Customer Service Operations, Knowledge management, Performance management, LinkedIn, Online shopping, Recovery and the way out of the crisis, recession and depression, retail, Retail Trade, Social CRM and social business

Revolution in how we shop?

Oct 18

Posted by Fred Zimny

: Image via Wikipedia

Not for all goods and services. Just, wondering how – based on a location – an online retailer could exceed the online retailer. Will it be mere cost or is convenience with speed also required? These become challenging customer service times

Found at Revolution in how we shop? | Social CRM World ( SCRM ).

I am at COSTCO. Browsing through isles. My eyes stopped at one item that I know I will need in a near future… Looking at a price – hmm, is it a good one??