Blog Archives

Five Ways Digital Disruption Will Impact The Customer Experience – Forbes

Mar 20

Posted by Fred Zimny

(via 山村野夫)

See on Scoop.it – Designing design thinking driven operations

Just as consumers increasingly expect personalization, they also increasingly expect real-time interaction with brands.

See on www.forbes.com

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Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Service design, service management

Keynote at UX Cambridge 2012 Better Product Definition with Lean UX and Design Thinking

Jan 3

Posted by Fred Zimny

See on Scoop.it – Designing design thinking driven operations

Keynote at UX Cambridge 2012 Better Product Definition with Lean UX and Design Thinking (More #uxcam #sketchnotes: @jboogie ‘Better product definition with lean UX and design thinking’ http://t.co/7O9DedXb…

See on www.flickr.com

My point of view: love these visuals that much that it hard to post an additional pic. But as these are my guidelines

Triple Thread: Frock Stock Holiday Lookbook- One Dress, Three Ways

Posted in Service design, service management, User experience

UX Beyond UC in Peter Boersma’s deck

Aug 4

Posted by Fred Zimny

Peter Boersma’s “UX Beyond UCD (or: The Impact of Business, Strategy, Management and Process on the User Experience)”, as presented at the joint PS-SIGHCI and IxDA Seattle meeting on August 12 in Seattle.

Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business

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Tags: A-UX, Front Office and Customer Service Operations, Knowledge management, Performance management, IxDA, Operating Systems, Paul Bryan, Seattle, Social CRM and social business, Unix, user experience, User-centered design

What is this UX thing? by Abby Covert

Jul 17

Posted by Fred Zimny

I would prefer Watch this UX thing.

From the author:

An entry level class answering the question, what is user experience?

Effective UX Design – Can User Experience Designers be Lean? | UX Booth (scoop.it)
Creative UI Design Examples for Great UX (awwwards.com)
UX Design – Marissa Mayer Hopes to Brighten User Experience at Yahoo (scoop.it)
I Love User Experience – New Ways of Visualizing the Customer Journey Map – Adaptive Path (scoop.it)

Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business

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Tags: Design, distantheartbeats:, Ecosystem, Front Office and Customer Service Operations, Knowledge management, Performance management, Information architecture, Operating Systems, Social CRM and social business, Unix, Usability, user experience, ux

Carol Smith’s Selling UX in Your Organization -

May 9

Posted by Fred Zimny

Bring The Users: Selling UX in Your Organization was presented at Stir Trek 2012 in Columbus, Ohio by Carol Smith. You are convinced that UX work will not only save time and effort, but will also increase profits. Now you need to persuade your team to integrate UX activities into your work. This presentation will give you the facts to back up your convictions. Carol provides you with clear and compelling responses to tough questions about UX and usability methods. You’ll leave with facts about the Return on Investment (ROI) of UX, how to respond to UX skeptics, and how to turn your entire team into UX advocates.