Blog Archives

Recommended: 9 Recommendations For Net Promoter Score

CRM #C 9 Recommendations For Net Promoter Score (NPS) http://ow.ly/1dgyUw

Modifying the Properties for Multiple CRM 2011 Fields at Once (CustomerEffective.com)
Social CRM needs a CRM system, does it? (customerthink.com)

Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business

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Tags: Because i like to share again and again, bikecheckonetwoonetwo:, Component Frameworks, Customer relationship management, Education, Front Office and Customer Service Operations, Knowledge management, Performance management, nps, Programming, Protocols, social crm, Social CRM and social business, SugarCRM, Tools, Vision, visionaries, vision things, trends

Recommended: Optimizing the value of time

Apr 28

Posted by Fred Zimny

Recommended: Optimizing the value of time – Summary : time measurement is a permanent concern for any organization b… http://ow.ly/1co9s7

Increase efficiency, Drive Down Cost, and Improve customer Satisfaction All at the Same Time (zendesk.com)

Posted in Because i like to share again and again, Social CRM and social business

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Tags: Arts, Because i like to share again and again, Business, Business Services, Customer, Customer service, Protocols, Search engine optimization, Social CRM and social business, Time

Recommended: Three Characteristics of Transformational Leaders

Mar 16

Posted by Fred Zimny

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Recommended: #CRM #C Three Characteristics Of Transformational Leaders http://ow.ly/1bNboH

Photocredit: http://bicikli.tumblr.com

Is Social CRM the key to growing membership? (socialfish.org)
3 Reasons CRM Providers Should Acquire and Integrate Lead Management in 2011 (customerthink.com)

Posted in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression

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Tags: Because i like to share again and again, Customer relationship management, HTTP, Lead management, Marketing, Matt Bramson, Protocols, Recovery and the way out of the crisis, recession and depression, social crm, Social media, Three Characteristics of Transformational Leaders, Vision, visionaries, vision things, trends

Recommended: The 6 Levels Of Pro-active support

Feb 7

Posted by Fred Zimny

Recommended: #CRM #C The 6 Levels Of Proactive Support – I’ve noticed a lot of discussion lately around proactive su… http://ow.ly/1bdw17

Photocredit: http://showmeabike.blogspot.com/

Posted in Because i like to share again and again, Social CRM and social business

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Tags: Because i like to share again and again, Business, Customer, Customer relationship management, HTTP, Proactivity, Protocols, Salesforce.com, Social CRM and social business, Vendor Relationship Management, Vision, visionaries, vision things, trends

Recommended: On Intranets 2.0 :

Feb 3

Posted by Fred Zimny

Recommended: On Intranets 2.0 : one person but several roles and attitudes http://ow.ly/1bagkZ

Photocredit: twodayslater

Are you a good Intranet KISSer? (therunninglibrarian.co.uk)
Examples of Intranets and What They Are (brighthub.com)
Intranet 2.0 tools explode but Social Intranet still rare (techvibes.com)

Posted in Because i like to share again and again

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Tags: Because i like to share again and again, Collaboration, Employment, HTTP, Instant messaging, Internet forum, Intranet, Protocols, Social media, Vision, visionaries, vision things, trends

Recommended: Quick 6 With Karyn Furstman, Safeco Insurance

Jan 24

Posted by Fred Zimny

Recommended: #CRM #C Quick 6 With Karyn Furstman, Safeco Insurance http://ow.ly/1b05Qc

Photocredit: http://www.paysbascyclechic.com/

Why MR Should Own the CRM System (fredzimny.wordpress.com)

Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business

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Tags: Because i like to share again and again, Business, Customer, Customer relationship management, E-Commerce, Front Office and Customer Service Operations, Knowledge management, Performance management, Information Technology, iPhone, Protocols, PRWEB, Social CRM and social business

Reading The dark side of Facebook Places

Sep 27

Posted by Fred Zimny

Reading The dark side of Facebook Places? Nobody is making you use it http://ht.ly/19aSJF

Photocredit: Akbar Simonse

57 Takes on Facebook Places: Analyzed, Criticized, Evangelized (aimclearblog.com)
Discontent Grows With Facebook Places’ Ability To Tag Without Users’ Express Permission (crunchgear.com)
How We Weathered The Great Facebook Outage Of 2010 (businessinsider.com)
This is incredibly cool Facebook have pulled a rabbit out of their hat (dccrowley.posterous.com)

Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business

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Tags: Because i like to share again and again, Facebook, Foursquare Solutions, Front Office and Customer Service Operations, Knowledge management, Performance management, Google, Mark Zuckerberg, Online Communities, Protocols, Social CRM and social business, Social media, Social network

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