Blog Archives
Service 2.0 Hub
Posted by Fred Zimny
Via Scoop.it – Designing design thinking driven operations
A blog for Service 2.0 research project in Service Innovation & Design at Laurea University of Applied Sciences. I envision agile, wiki, open, remixible, crowd-sourced and long-tail future services.
Via blog.service2.org
Photocredit: andrew sea james
Related articles
- Inspiring New Futures: Design Thinking 2: Immersion – don’t give … (serve4impact.com)
Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business
Comments Off
Tags: Because i like to share again and again, Customer relationship management, Customer service, Design, Design thinking, Front Office and Customer Service Operations, Knowledge management, Performance management, Interaction design, Laurea University of Applied Sciences, Recovery and the way out of the crisis, recession and depression, Research, Service design, Social CRM and social business, Vision, visionaries, vision things, trends
Human Design Action’s User Focused Guide to Design Research
Posted by Fred Zimny
Human DesignA User Focused Guide to Design Research.
Inspiration and Experience
A User Focused Guide to Design Research

Designing For Your User
Being a good Interaction Designer means
Read all at Human DesignA User Focused Guide to Design Research.
Photocredit: byeblos:
Related articles
- culturalbytes – Tricia Wang, Design Research: A Methodology for Creating User Identified Services (serve4impact.com)
Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business
Comments Off
Tags: Because i like to share again and again, Business, Business Services, Design, Design research, Front Office and Customer Service Operations, Knowledge management, Performance management, Human Computer Interaction, Research, Social CRM and social business, Social Sciences, User-centered design, ux
The future of learning preparing for change
Posted by Fred Zimny
For the sake of full disclosure: i am project manager at the Open University
Via Scoop.it – Serve4impact: designing design driven operations
For the sake of full disclosure: i am project manager at the Open University
Authors: Christine Redecker, Miriam Leis, Matthijs Leendertse, Yves Punie, Govert Gijsbers, Paul Kirschner, Slavi Stoyanov and Bert Hoogveld Editors: Christine…
Via www.slideshare.net
Related articles
- European project CEFcult presents a learning environment for intercultural communicative competence training (celstec.org)
Posted in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression
Comments Off
Tags: Because i like to share again and again, CELSTEC, Christine, Learning, Open University, Paul Kirschner, Professor, Recovery and the way out of the crisis, recession and depression, Research, Slavi Stoyanov, Vision, visionaries, vision things, trends
Personas and Female Mindstyles | Creative Companion Christof Zürn – the blog
Posted by Fred Zimny
Found at Personas and Female Mindstyles | Creative Companion Christof Zürn – the blog.
This year I did one of my biggest projects on how to compile and communicate user insights from consumer research together with quantitative research on women.
Read all at Personas and Female Mindstyles | Creative Companion Christof Zürn – the blog.
Photocredit: roadkillmelone
Related articles
- Book review: Design at your service (serve4impact.com)
- Servicedesign.tv – Blogs – On Service Design Critique # 1 (serve4impact.com)
- James Clinton Spohrer Holistic service engineering (serve4impact.com)
Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business
Comments Off
Tags: Because i like to share again and again, Business, Family and Consumer Science, Front Office and Customer Service Operations, Knowledge management, Performance management, Market Research, Marketing and Advertising, Persona, Quantitative research, Research, Social CRM and social business, Social Sciences, Vision, visionaries, vision things, trends
Recommended: Temkin Group’s 1st Anniversary
Posted by Fred Zimny

Recommended: #CRM #C Temkin Group’s 1st Anniversary Thanks! – We are very happy to announce that Temkin Group is now… http://ow.ly/1cqFW4
Related articles
- CXPA – The right idea at the right time for Customer Experience professionals (customerthink.com)
- How Consumers Give Feedback (customerthink.com)
- CRM Idol 2011: The Open Season (myventurepad.com)
- Temkin Group Research Finds That Voice of the Customer Programs will Radically Change Market Research Industry (pr.com)
- CRM Idol 2011: The Open Season (thecustomercollective.com)
Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business
Comments Off
Tags: Arts, Business, Customer experience, Customer relationship management, E-Commerce, Front Office and Customer Service Operations, Knowledge management, Performance management, Music, Research, Salesforce.com, Social CRM and social business, Vision, visionaries, vision things, trends
McKinsey Finds that Enterprise 2.0 Provides Value You Can Measure
Posted by Fred Zimny

Click here for pdf: McKinsey & Company the rise of the networked enterprise Web 2.0 finds its payday
Photocredit: looknyc.org
Related articles
- McKinsey Research on Collaboration Within the Networked Enterprise (customerthink.com)
- Companies using social media are making more money, says McKinsey | The Wall Blog (wallblog.co.uk)
- McKinsey Research on Collaboration Within the Networked Enterprise (jmorganmarketing.com)
- McKinsey Research on Collaboration Within the Networked Enterprise (cloudave.com)
Posted in Recovery and the way out of the crisis, recession and depression, Social CRM and social business
Tags: Business, Company, Enterprise 2.0, Market share, McKinsey & Company, Recovery and the way out of the crisis, recession and depression, Research, Social CRM and social business, Social media, Vision, visionaries, vision things, trends, Web 2.0
TEDxFlint – Peter Bregman – Living With Your Hands Off Your Ears
Posted by Fred Zimny
A few weeks ago, Peter wrote The Big Test: How to Handle Performance Pressure, about his struggles preparing for a big speech he gave at the TEDx conference in Flint, Michigan. The week after that post, he wrote another one, How to Teach Yourself to Trust Yourself, about struggling to find his own voice so that speech reflected the things he felt were important.
The final speech, Living With Your Hands Off Your Ears, has now been posted on the web, and you can watch it. I hope you enjoy it.

Related articles
- Living with Your Hands off Your Ears: My TEDx Talk – Peter Bregman … (blogs.hbr.org)
- How Much Should the Earnest Money Be? (realtown.com)
- John Tropea: Focusing on your strengths (johntropea.tumblr.com)
- A Good Way to Change a Corporate Culture – Peter Bregman – Harvard Business Review (blogs.hbr.org)
Posted in Uncategorized
Tags: Flint Michigan, Health, Peter Bregman, Professions, Research, Speech Synthesis, Speech Technology, Speech Therapy, Teach Yourself, Vision, visionaries, vision things, trends














