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2012 Social Media Recap; 2013 Predictions by Gemma Craven and Geoffrey Colon [Podcast] by Social@Ogilvy
Posted by Fred Zimny
What were the trends that shaped 2012 in social media? And what do we have to look forward to in 2013?
Gemma Craven, Head of Social@Ogilvy NY, and Geoffrey Colon, VP, Social@Ogilvy, aka the two GCs get down to the bottom of what made noise and what didn’t in the world of emerging media in 2012 in this special year-end podcast discussing 2012 in 30 minutes.

My point of view: it is not the noise, it the the underlying tones that are relevant.
Photocredit: http://forgottenbookmarks.tumblr.com/
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Edenspiekermann’s September Service Design Event
Posted by Fred Zimny
http://vimeo.com/edenspiekermann
Photocredit: http://femmeetvelo.tumblr.com/
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Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business
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Tags: Amsterdam, Asia, Berlin, Brand, Business, Design, designthinking, Edenspiekerman, Facebook, Front Office and Customer Service Operations, Knowledge management, Performance management, Marketing and Advertising, Nick Marsh, Service design, service innovation, Social CRM and social business, Social media, Twitter
Divonis’ Design process: a compendium of models
Posted by Fred Zimny

Kind of a primer. But a read worth. And – not possible – to be worn out.
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- Choosenick! ” Service design is Dead. The New Product is Alive. (serve4impact.com)
- Nick Marsh: RT @SD_Wales: Just confirmed that @choosenick and @breasy will be speaking at ‘Service Innovation for Growth’ part of @cardiffdesfest: h … (testyourservice.co.uk)
Posted in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression
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Tags: Because i like to share again and again, Business, Business Services, Design, designthinking, Henry Chesbrough, Nick Marsh, Recovery and the way out of the crisis, recession and depression, Service design, service innovation
This week hot deck’s
Posted by Fred Zimny
Service design a conceptualization of an emerging practice
170 pages, 933 views, 12 downloads
PublishedWinning and failing co-creation platforms: mobility
42 slides, 698 views, 2 comments, 28 downloads
PublishedPublic services-inside-out
36 pages, 245 views, 3 downloads
PublishedEu service innovation studies 2011 Eu service innovation case studies 2011
667 views, 28 downloads
Published
Photocredit: we heart it.
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Posted in Because i like to share again and again
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Tags: Because i like to share again and again, Co-creation, mobility, service innovation
Designing information
Posted by Fred Zimny

Photocredit: Chainthug
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Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business
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Tags: Business, Business Services, Design, designthinking, Front Office and Customer Service Operations, Knowledge management, Performance management, Henry Chesbrough, Nick Marsh, Recovery and the way out of the crisis, recession and depression, Service design, service innovation, Social CRM and social business
Recommending Neoteny’s Service design Toolkit
Posted by Fred Zimny
Toolkit | Neoteny Service Design.

Personas
User Stories
Stakeholder Pathways
Prototypes
Scenarios
Touchpoint Maps
Brainstorms
Prioritisation

Stakeholder and
Relationship Maps
Scope Workshop

Business/Organisation
Landscape
Testing


Innovation Matrix


Data Visualisation
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The Best Strategy For Big Innovation: Knowing Your Limits | Co. Design
Posted by Fred Zimny
The Best Strategy For Big Innovation: Knowing Your Limits | Co. Design.
Before we announce the death of Design Thinking, we ought to at least agree on what it meant — or rather, what it means, since, although maligned, the practice is alive and well and continues to help churn out innovative solutions to intractable problems for the few organizations that get it right.
Read all atThe Best Strategy For Big Innovation: Knowing Your Limits | Co. Design.
Photocredit:lamebot
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Posted in Recovery and the way out of the crisis, recession and depression
Tags: Business, Critical thinking, Design, designthinking, Management, Recovery and the way out of the crisis, recession and depression, service innovation, Strategic management, Vision, visionaries, vision things, trends, Wicked problem












