Blog Archives
Susan Etlinger’s deck: Social Analytics 2012 at Social Media Week SF
Posted by Fred Zimny
Presented the following two talks at Adobe’s Social Media Week event (#SMW12) on February 13, 2012 in San Jose. Here’s an annotated version for those who were there, and those who couldn’t be.
Photocredit: nemo
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- Thor Muller Q&A: Customer Service in a Social Media World – Forbes (serve4impact.com)
Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business
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Tags: Brandwatch, Facebook, Front Office and Customer Service Operations, Knowledge management, Performance management, Hong Kong, New York, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, Social media, Social Media Week, Twitter, United States, Vision, visionaries, vision things, trends
Awesome deck. Tom Smith’s The Global State of Social Media in 2011
Posted by Fred Zimny

Written by Monica Esposito
One of the highlights of London Social Media Week 2011 was a brilliant presentation by Tom Smith, “The Global State of Social Media in 2011,” the “most detailed global survey on consumer internet behaviours, motivations and attitudes ever conducted.” It was based on research from”71K surveys, 4 waves and 23 countries” since September 2009.
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- Global social media use, 2011 (wearesocial.net)
- Top 10 Social Media Tips to Build International Brands from Social Media Week London (community.microsoftadvertising.com)
- Evolving use of Social Media in Healthcare Business (drneel.wordpress.com)
- What You Can Get From Social Media (mindjumpers.com)
- The Global State of Social Media in 2011 (futurelab.net)
Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business
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Tags: Business, Front Office and Customer Service Operations, Knowledge management, Performance management, Internet Marketing, London, Marketing and Advertising, Recovery and the way out of the crisis, recession and depression, SlideShare, Social CRM and social business, Social media, Social Media Week, Vadim Lavrusik, Vision, visionaries, vision things, trends
The Hectic Schedule of a Social Media Manager
Posted by Fred Zimny

Read more at http://blog.socialcast.com/e2sday-the-hectic-schedule-of-a-social-media-manager/
Photocredit: Cycleexif
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- Social Media Manager Duties: A Case Study in “Hectic” (socialnewswatch.com)
- Time Management for Social Media – Part 1 (integratedalliances.com)
Posted in Social CRM and social business
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Tags: Cyberculture, Facebook, Internal communications, Public relations, Social CRM and social business, Social media, Social Media Week, Socialcast, Subcultures








