Blog Archives

The Expanding Role of User Experience Design

May 12

Posted by Fred Zimny

See on Scoop.it – Designing design thinking driven operations

UX designers need to have a broad understanding of the industry and deep knowledge of design.

See on uxmag.com

Photocredit: caiobraga

UX Design : user experience and design thinking – User Experience in a Rapidly Changing World
UX Design : user experience and design thinking – The UX of Minimum Viable Products
Communication design – Hacking the Classroom: Beyond Design Thinking
UX Design : user experience and design thinking – Five User Research Mistakes to Avoid: Measuring Usability
Thesis preview | Implementing design thinking an Ericsson case …

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Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Service design, service management, User experience

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Tags: Arts, caiobraga, Critical thinking, Design, Design thinking, Problem Solving, Science in Society, Skeptical Inquiry, Social media

Bring Out Their Best Side and They’ll See and Support Yours – Forbes

Apr 30

Posted by Fred Zimny

See on Scoop.it – Designing design thinking driven operations

Great new @forbes piece from @kareanderson on how to bring out the best in others – http://t.co/4Xi2TTUYGL

See on ht.ly

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Bart van Dijk (…) (contact)

Posted in Recovery and the way out of the crisis, recession and depression, Service design, service management

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Tags: Arts, Asia, Bart van Dijk (...) (contact), China, Forbes, Great Comet, London, Social media, Twitter

Don’t Have a Burning Platform? Set the Fire Yourself! | Leading …

Apr 26

Posted by Fred Zimny

See on Scoop.it – Designing design thinking driven operations

Posted on April 18, 2013 by Guest blogger Lisa Bodell. When you walked into the office today, did you smell smoke? Was your life—or your company’s—at risk? Did you have to make split-second decisions that determined your survival?

See on www.leadingeffectively.com

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Posted in Recovery and the way out of the crisis, recession and depression, Service design, service management

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Tags: Social network, Facebook, Social media, Health, BlackBerry, IPad, HTC Corporation, Pinterest, â–‘Sâ–‘iâ–‘lâ–‘aâ–‘nâ–‘dâ–‘iâ–‘

Deloitte: Readers abandon print for digital platforms but it’s a slow revolution | TheMediaBriefing

Apr 25

Posted by Fred Zimny

See on Scoop.it – Designing design thinking driven operations

Consumers are abandoning print newspapers for tablet editions and reading on their smartphones, but there hasn’t been a mass shift to reading magazines on the devices – yet.

See on www.themediabriefing.com

Photocredit Coffee biscotti with nuts (via Julicious)

Posted in Recovery and the way out of the crisis, recession and depression, Service design, service management

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Tags: Marketing, Social media, United States, Change management, Service design, Service Management, Deloitte, Coffee biscotti with nuts (via Julicious), Limited liability company

Taking Care Of Business: Social Media Will Transform Customer Service – Forbes

Apr 13

Posted by Fred Zimny

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(Image credit: Getty Images via @daylife) By Lisa Wirthman Social media is no longer just a clever marketing tool: It’s also a fast-growing channel for customer service.

See on www.forbes.com

Photocredit: lydiawebber