How to get in touch with the editor
Personal Links
Verified Services
View Full Profile →
How to subscribe with web-based news readers. Click for your choice
How to subscribe via RSS to get updates about service design and service management
Available for online help
Goodreads
No data found
Designing design thinking driven operations- Are Marketers Ready for 'Cognitive' Customer Service? | IBM ... 2013/05/23Remember when the customer service desk was just a euphemism for a complaint bureau?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Aston business school servitization impact study 2013 2013/05/23See on Scoop.it - Designing design thinking driven operations As the U.K. economy begins to return to modest growth, a new report finds manufacturers that incorporate useful services with their exi...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- BCG's Yves Morieux on reducing organization complexity 2013/05/23BCG's Yves Morieux discusses how The Boston Consulting Group's "Smart Rules" help reduce organizational complexity.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- A case for simplicity in retail - Retail Customer Experience (blog) 2013/05/23A case for simplicity in retailRetail Customer Experience (blog)Come meet Chris and our other great retail educators at this year's Retail Customer Experience Executive Summit! Registration is now open.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Road to Customer Experience Management (CEM) Maturity 2013/05/23We take a look at the top level guidelines that need to be adhered too along the road to Customer Experience Management (CEM) maturity, and offer some recommendations to help fulfil them.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Internet of Things: A Competitive Advantage in Customer Service | Business 2 Community 2013/05/23With social media and the Internet of Things, you won’t have to say ‘sorry’ “By the time the phone rings, there’s already trouble.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- First Draft of Customer Experience Digital Data Acquisition published by Customer Experience Digital Data Community Group | Customer Experience Digital Data Community Group 2013/05/23RT @JeffChasin: Data Layer standard - First Draft from the W3C Customer Experience Digital Data Community Group http://t.co/OBLdhc2nl2 #measureSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Bill For It 2013/05/23Designers’ biggest problems come from confusing work and passion. I am one of the worst offenders: Not billing for time worked; Writing-off massive parts…See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Is There a Buy Button Inside the Brain: Patrick Renvoise at TEDxBend 2013/05/23Patrick discovered the buy button inside the brain and spent two years researching and formalizing a science-based map to access that button. Neuroscience is...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Mobile UX Research — Exploring Ten Fundamental Aspects Of M-Commerce Usability | Smashing UX Design 2013/05/23This article shares ten fundamental recommendations from a large-scale usability study focusing specifically on m-commerce and set out to explore the entire mobile shopping experience.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Understanding Color Theory and the Color Wheel - Desizn Tech 2013/05/23It all comes down to basic color theory and the color wheel.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Rethinking Design Thinking - Behavioural Design Lab 2013/05/23RT @behdeslab: New in library: "Rethinking Design Thinking" http://t.co/GFmNk7Woch #methods #strategySee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Aston business school servitization impact study 2013 2013/05/22As the U.K. economy begins to return to modest growth, a new report finds manufacturers that incorporate useful services with their existing products are realisSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Design Thinking Toolkit has arrived! 2013/05/22The Design Thinking Toolkit we’ve been working on is finally making its way to printing and manufacturing.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Extreme Refurb: Lucy Kimbell at TEDxOxbridge 2013/05/22Designer, Researcher and Educator on Design Thinking and Fellow at Saïd Business School In her day job Lucy is head of social design at the Young Foundation,...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- U.K. Manufacturing Must Embrace Services Boom | Xerox UK Newsroom 2013/05/22#ServiceDesign RT @XeroxEvents: Is #servitization the saviour of Britain’s #manufacturing industry? New report here: http://t.co/J6ObE4tHpxSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Embrace the Business Model That Threatens You 2013/05/22Drawing on the best of two worlds may be your only viable strategy.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Trends: Seven Priorities In The Shift From CMO to Chief Digital Officer « A Software Insider's Point of View 2013/05/22Exploiting the convergence of physical & digital. Ready to be a Chief Digital Officer #CMO #CDO #smartercommerce http://t.co/vqeZTikIxlSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- How to Create True Customer Advocates 2013/05/22It's a lot different from getting them to buy your products and services.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Future Pacing the UX Through Stories in Strategic Planning 2013/05/22Using future pacing techniques in the earlier stages of planning (whether that’s writing user...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Are Marketers Ready for 'Cognitive' Customer Service? | IBM ... 2013/05/23
- Skip to navigation
- Skip to main content
- Skip to primary sidebar
- Skip to secondary sidebar
- Skip to footer
fred zimny's serve4impact
Service design, service management, customer experience, customer service and design thinking
Read
No data found
Top Posts & Pages
To read
No data found
-
Recent posts
- Are Marketers Ready for ‘Cognitive’ Customer Service? | IBM …
- Aston business school servitization impact study 2013
- BCG’s Yves Morieux on reducing organization complexity
- A case for simplicity in retail – Retail Customer Experience (blog)
- The Road to Customer Experience Management (CEM) Maturity
- The Internet of Things: A Competitive Advantage in Customer Service | Business 2 Community
- First Draft of Customer Experience Digital Data Acquisition published by Customer Experience Digital Data Community Group | Customer Experience Digital Data Community Group
- Bill For It
- Is There a Buy Button Inside the Brain: Patrick Renvoise at TEDxBend
- Mobile UX Research — Exploring Ten Fundamental Aspects Of M-Commerce Usability | Smashing UX Design
Even more inspiration
- Andrew McAfee
- Brian Solis
- Cali Ressler & Jody Thompson
- Chris Brogan
- Dan Pink
- Dion Hinchcliffe
- Don Peppers
- Jacob Morgan
- John Hagel
- Joseph Jaffe
- Kerry Bodine
- Mark Fidelman
- Mitch Joel
- Nicolas Carr
- Paul Greenberg
- Rachel Botsman
- Stefan Sagmeister
- Tony Hsieh (pronounced Shay)
- Umair Haque
- Vala Afshar
- Wim Rampen
This site has welcomed
- 357,197 visitors
Blogs I Follow
Blog at WordPress.com. Theme: Mystique by digitalnature.
