Blog Archives

Awesome infographic: the evolution of knowledge management

Let us not forget: we do make progress.

Read all at http://blog.socialcast.com/e2sday-the-evolution-of-knowledge-management/

Knowledge Management Evolution and Current Usage (customerthink.com)
The Evolution Of Geeks [Infographic] (jezebel.com)
Knowledge Management Research and Practice [Journal] (ieofsgu.wordpress.com)
- The Obvious? – Ten ways to create a knowledge ecology by Euan Semple (serve4impact.com)
Event: Workshop on Personal Knowledge Management, 25 – 26 Aug 2011, Hong Kong, China (gurteen.com)

Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends

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Tags: Articles, Business and Companies, Consultants, David Gurteen, Knowledge, Knowledge management, Organizations, Trends, Ways of Seeing, Web 2.0

Is Customer Service the New Marketing? | Fast Company

Nov 24

Posted by fredzimny

Yesterday I attended the VCN Annual Conference in the Netherlands. The chair of the Dutch Customer Service Federation announced 3 action points because of the T-Mobile customer service riot. These are reducing waiting lines, improved collaboration and improving complaint management. Not a very effective approach in 2011, in my humble opinion. May be time to acknowledge and start acting according to insights like these.

Found at Is Customer Service the New Marketing? | Fast Company.

How Thor Muller and the gang at Get Satisfaction have helped thousands of companies and millions of consumers transform the fundamental notions of customer service.

Just three years ago, you needed to be a prominent blogger like Jeff Jarvis or Bob Garfield to make an online noise loud enough to inspire a company response to a particular product or service issue. It was about that time that Thor Muller, Co-founder and CTO of Get Satisfaction, developed an online tool that would “allow anybody that same power,” to in essence, “get satisfaction by pulling the company in.

To be continued at http://www.fastcompany.com/1704630/is-customer-service-the-new-marketing

Photocredit: http://lululetty.blogspot.com/

Intruiging post: Don’t expect customer service from a US health insurance company (fredzimny.wordpress.com)
The 10 New Rules of Customer Service (fredzimny.wordpress.com)
The Top 10 Customer Service Trends for 2011 (fredzimny.wordpress.com)
Top 5 worst places for customer service (fredzimny.wordpress.com)

Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management

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Tags: Blown to Bits, Bob Garfield, CRM and Web 2.0, customerservice, Fast Company, Get Satisfaction, Jeff Jarvis, Marketing, T-Mobile, Thor Muller, Vision, Ways of Seeing

Reading recommended: OneBeep offers one-way connectivity to remote communities

Sep 1

Posted by fredzimny

: Image via Wikipedia

Reading recommended: OneBeep offers one-way connectivity to remote communities http://ht.ly/18OhkJ

Photocredit: A.alFoudry

Blown to bits: Will publishers rise to the challenge? | Don Tapscott (fredzimny.wordpress.com)
We need world-wide corporate reporting standards | Don Tapscott (dontapscott.com)

Posted in Because i like to share again and again

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Tags: Business, Change, Corporate social responsibility, Don Tapscott, Education, England, Global Reporting Initiative, nGenera Corporation, Technology, Transition, Vision, Ways of Seeing, Wikinomics

Recommended: Understanding the Consumer of the Future

Aug 31

Posted by fredzimny

Did you survive a recession or are you in the midst of a transition (partly as a result of that recession). Only time will tell. But for the moment read the context, connect and act!.

Post found at athttp://www.inc.com/magazine/20100901/understanding-the-consumer-of-the-future.html

As chief insights officer for Young & Rubicam,John Gerzema presides over the world’s largest database of information about consumer attitudes. Recently, he has been traveling the country, interviewing marketers and consumers about changing consumer behaviors — insights that are collected in his new book (co-authored with Michael D’Antonio), Spend Shift: How the Post-Crisis

Values Revolution is Changing the Way We Buy, Sell, and Live. He recently spoke with Inc. editor-at-large Leigh Buchanan.

To be continued at http://www.inc.com/magazine/20100901/understanding-the-consumer-of-the-future.html