Blog Archives

Brian Solis’ Revolution

Technology analyst and futurist Brian Solis examines technology, trends and best practices and introduces viewers to the thought leaders who are blazing the trail.

Photocredit: dochanhlangtu

cxpartners | User experience problems with responsive photos #ux #x (serve4impact.com)
Story-centered design: hacking your brain to think like a user (serve4impact.com)
How To Respond Effectively To Design Criticism | Smashing Magazine (serve4impact.com)
On Twitter, @Replies Are Different Than Mentions (geoffbcampbell.com)
Six Considerations When Creating a Social Media Policy | PlusOne #co-creation (serve4impact.com)

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Posted in Uncategorized

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Tags: Dion Hinchcliffe, dochanhlangtu, Things I have learned in my life so far, Vision, visionaries, vision things, trends, Web 2.0

Trust Me, I’m a Designer: 9 Principles for Creative Credibility by Jason CranfordTeague

May 28

Posted by Fred Zimny

A recent study by Demos (Demos.co.uk) called Truth, Lies and the Internet found that a third of teens polled in the UK believe any information they find on line is true without qualification. Even more staggering is that a 15% of that group admit to making their decision about the truthfulness of the content of a Web page based on appearance alone.

Photocredit: SeñorJenks

More Than Just a Pretty Stick – UX for Entrepreneurs (serve4impact.com)
Sharing and Communication Infographic (serve4impact.com)
#Book a Day introduces Share or Die – Messages from the Front Lines of the New “Lost Generation” | New Society Publishers (serve4impact.com)

Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business

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Tags: Andrew McAfee, Because i like to share again and again, Dion Hinchcliffe, Front Office and Customer Service Operations, Knowledge management, Performance management, Havas Media Lab, Jody Thompson, Life After the 30-Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising, Recovery and the way out of the crisis, recession and depression, SeñorJenks, Social CRM and social business, The New York Times Best Seller list, Things I have learned in my life so far, Vision, visionaries, vision things, trends, Web 2.0

Andrew McAfee’s Enterprise 2.0 and Social Business

Apr 11

Posted by Fred Zimny

Andrew McAfee of the MIT Center for Digital Business explains how new collaborative tools let everyone create and organize information

MIT Andrew McAfee’s The Decline of the HPPO (Highest Paid Person’s Opinion) (serve4impact.com)

Posted in Social CRM and social business

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Tags: Andrew McAfee, Brian Solis, Brian Ulrich, Dion Hinchcliffe, Jody Thompson, MIT Center for Digital Business, Social CRM and social business, Things I have learned in my life so far, Vision, visionaries, vision things, trends, Web 2.0

MIT Andrew McAfee’s The Decline of the HPPO (Highest Paid Person’s Opinion)

Apr 1

Posted by Fred Zimny

Found at The Decline of the HPPO (Highest Paid Person’s Opinion).

Many established companies still practice “decision making by HPPO” (Highest Paid Person’s Opinion), according to Andrew McAfee of the MIT Center for Digital Business. But McAfee says that the next wave of Enterprise 2.0, a term he coined, will see companies managing decision making and knowledge in decidedly new ways.

Read all at The Decline of the HPPO (Highest Paid Person’s Opinion).

What Sells CEOs on Social Networking (serve4impact.com)

Posted in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression, Social CRM and social business

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Tags: Andrew McAfee, Because i like to share again and again, Decision making, Enterprise 2.0, Jody Thompson, Knowledge management, McAfee, MIT Center for Digital Business, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, Web 2.0

It’s 2012 and you are STILL ignoring Social Customer Service?

Mar 4

Posted by Fred Zimny

Found at It’s 2012 and you are STILL ignoring Social Customer Service? #facepalm «.

I came across a chart in Information Week’s article, “How To Get From CRM To Social” that blew me away. As in “OMG, you have got to be kidding me” blown away.

Check this out: