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McKinsey report the_great_transformer
Scoop.it – Serve4impact: designing design driven operations
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This week top posts
Google and Your Memor5 management tools that will shape innovation – Related Stories – SmartBrief on Leadership
Gartner urges business to integrate social media and CRM | Web
Is The Tablet E-Commerce Revolution Coming? [Infographic
Leaders, 10 Ways to Ignite Greatness Without Leaving Scars | Kate Nasse
Serve4impact’s Glossi – Social Media Life Strea
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How Web 2.0 Is Transforming CRM – Leveraging Social Media to Improve the Customer Experience | ThinkAboutCRM.com
Via Scoop.it – Designing designed customer service
[metatags-description-raw] (RT @ThinkAboutCRM: How Web 2.0 Is Transforming CRM – Leveraging Social Media to Improve the Customer Experience http://t.co/ne9jco40…)…
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Photocredit: http://tumblr.com/ZqozXyAQcTCJ
Related articles
- The Evolution of CRM ” Mitch Lieberman (serve4impact.com)
- Laurel Papworth: @jameskliemt Australia: KevinPM Web 1.0 site http://t.co/TESdincm Exactly the same re: YouTube comments off, 3 years on #HowMuchLonger? (laurelpapworth.com)
- Recommended: #CRM #C CX Mistake #7: Obsessing about detractors (serve4impact.com)
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- Recommended: HSBC: Restructure Your Customer Experience (serve4impact.com)
Weekend quiz: the % of annual change was at it highest during?
Found via Andrew Mcafee. Apologies for the intervals. My answer: the early ffities……
Photocredit: Ian Bramham
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Recommended: The risk of an internal social bubble
Recommended: The risk of an internal social bubble – Summary: Is there a risk of an internal bubble caused by the 2…. http://ow.ly/1earDz
Photocredit: Guardian
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Not agreeing (in a certain extent with) We’re all marketers now – McKinsey Quarterly
customer services and corporate communications are converging. But still, to claim that we are all marketers. Better use would be customer servants or something like that. What word (future profession will u suggest)?
Found at We’re all marketers now – McKinsey Quarterly – Marketing & Sales – Strategy.
For the past decade, marketers have been adjusting to a new era of deep customer engagement. They’ve tacked on new functions, such as social-media management; altered processes to better integrate advertising campaigns online, on television, and in print; and added staff with Web expertise to manage the explosion of digital customer data.
Read all at We’re all marketers now – McKinsey Quarterly – Marketing & Sales – Strategy
Photocredit: ramalamafafafa
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- Are your customers becoming digital junkies? – McKinsey Quarterly – Marketing & Sales – Digital Marketing (serve4impact.com)
- 10 Posts McKinsey Quarterly 2 2011 (serve4impact.com)
- Participate in McKinsey management 2.0 challenge: what new management practices can Web 2.0 tools and technologies enable? (serve4impact.com)
- Rise of the networked enterprise: Web 2.0 finds its payday – McKinsey Quarterly – Organization – Strategic Organization (mckinseyquarterly.com)
McKinsey Classics Newsletter Articles of enduring interest
technology for competitive advantage
Although many new business technologies boost productivity, they usually diffuse rapidly through sectors, so the benefits accrue to the consumer, not to individual companies. Yet technology can help them create or extend a competitive advantage by generating hard-to-imitate products and services. That happens, for example, when IT innovations complement sustainable strengths such as new business processes or managerial breakthroughs. Read “Getting IT spending right this time.”
May 2003
Getting IT spending right this time
Related reading
January 2010
Using knowledge brokering to improve business processes [includes audio]
December 2007
Eight business technology trends to watch [includes audio]
September 2006
How IT can drive business process reorganization: An interview with the CIO of Volkswagen
May 2006
Competitive advantage from better interactions
November 2005
Improving productivity, part 2
Photocredit: bigme
Related articles
- Are your customers becoming digital junkies? – McKinsey Quarterly – Marketing & Sales – Digital Marketing (serve4impact.com)
- Participate in McKinsey management 2.0 challenge: what new management practices can Web 2.0 tools and technologies enable? (serve4impact.com)
- 10 Posts McKinsey Quarterly 2 2011 (serve4impact.com)
- Sparking creativity in teams: An executive’s guide – McKinsey Quarterly – Strategy – Strategy in Practice (serve4impact.com)
