Blog Archives

Weekend thought Social customer care: It’s a way of thinking not a technology @ CustomerThink

Accepting the fact that value creation is co-creation and that social business accept the fact that customers are in the lead is indeed a way of thnking. And one that will be needed to thrive in this era of transition. What are ur beliefs?

Found at Social customer care: It’s a way of thinking not a technology | CustomerThink.

So your organisation wants to use Twitter, Facebook, Google+, YouTube, Yammer, Posterous, wikis, forums, communities as part of your customer service proposition or perhaps to only use those channels

Read all at Social customer care: It’s a way of thinking not a technology | CustomerThink.

How to improve your business’s customer care (premierlinedirect.co.uk)
Social Customer Care: Dell & Google+ Hangouts as a #custserv channel (customerthink.com)

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Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business

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Tags: Business, Customer service, Facebook, Front Office and Customer Service Operations, Knowledge management, Performance management, Google, Posterous, Social CRM and social business, Twitter, Vision, visionaries, vision things, trends, Yammer, YouTube

The Yammer Blog: The Cultural Imperative For A Social Business – Part 2

Apr 23

Posted by Fred Zimny

Found at The Yammer Blog: The Cultural Imperative For A Social Business – Part 2.

This post was contributed by Maria Ogneva, the Head of Community at Yammer.

Social media is “growing up” and becoming part of organizational process, graduated from being a single person who tweets to see “what sticks”. That much we know

Read all at The Yammer Blog: The Cultural Imperative For A Social Business – Part 2.

Yammer Gets a New Head of Community (readwriteweb.com)
Seesmic Desktop Adds Yammer Plug-In (informationweek.com)
Yammer Joins Chatter on Seesmic Desktop (readwriteweb.com)

Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business

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Tags: Business, Facebook, Front Office and Customer Service Operations, Knowledge management, Performance management, Marketing and Advertising, Salesforce Chatter, Social CRM and social business, Social media, Social network, Twitter, Yammer

Read!! Thierry de Baillon’s We Have Designed, We Build, You Will Run | CustomerThink

Apr 20

Posted by Fred Zimny

We Have Designed, We Build, You Will Run | CustomerThink.

However we want to call it, Enterprise 2.0, social business or collaborative whatsitsname, what we are watching now is a vendors-claimed increasing evolution toward maturity of leading platforms. During its last symposium, the Gartner Group held a session entitled “Managing Social Software Maturity: Supporting Pioneers and Settlers“, and is predicting a near-billion figure for the social software market inea

Read all at We Have Designed, We Build, You Will Run | CustomerThink.

Art credit: http://teacoffeeandbikes.tumblr.com/

Sponsor post: Enterprise 2.0 Boston – Building Social Business (gigaom.com)
3 Must Read Articles on Management for Anyone Involved in Enterprise 2.0 or Social Business (readwriteweb.com)
What NOT to Look at in E2.0 Solutions (acquia.com)

Posted in Because i like to share again and again

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Tags: Because i like to share again and again, Business, Enterprise 2.0, Gartner, Jive, Social Business, Social software, Socialtext, Yammer

Socialcast’ Hail to the Female

Mar 16

Posted by Fred Zimny

2010 marked the first year that women became the majority of the U.S. workforce. At the same time, the technology industry is thriving in this digital era. Data shows that women make strong leaders and company founders, often bringing more efficiency and profitability to the table than men. Why are there fewer female startup founders and technology practitioners, then?

EXCLUSIVE: Socialcast to Announce Extension to its Platform (informationweek.com)
The Future of Work (socialcast.com)
Awesome graph: Dare to Share – A New Culture of Collaboration in the Enterprise (fredzimny.wordpress.com)

Posted in Recovery and the way out of the crisis, recession and depression

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Tags: Activity stream, Application programming interface, InformationWeek, LinkedIn, Recovery and the way out of the crisis, recession and depression, Seat of local government, Socialcast, Twitter, Vision, visionaries, vision things, trends, Yammer

Is Business-centric Social Networking a Revolution — or a Ruse? – Knowledge@Wharton

Mar 5

Posted by Fred Zimny

Found at Is Business-centric Social Networking a Revolution — or a Ruse? – Knowledge@Wharton.

Programs like Twitter, Facebook and LinkedIn have become a popular way for families and groups of friends (or groups of strangers) to share information and organize their lives. Now corporations are hoping they can tap into those capabilities as a way to improve employee productivity, collaboration and communication on the job — and a long line of software vendors, such as Cisco, SAP, Oracle, Microsoft, IBM and Salesforce.com, along with upstarts like Yammer, are hoping to position themselves as the platform to integrate social networking and business processes.

To be continued at Is Business-centric Social Networking a Revolution — or a Ruse? – Knowledge@Wharton.