Toolkit for Preparing Your Own Blue Ocean-Performance Dashboard

Dec 30

Posted by

Miss Annie: These days

Photocredit: Miss Annie: These days
Related articles
Enhanced by Zemanta

Posted in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends

Leave a Comment

Tags: , , , , ,

Deloitte’s the next evolution: Retail store 3.0

Jan 28

Posted by

Photocredit: qsdaydream:
qsdaydream:</p> <p>Esme and the Laneway<br /> ” /></h6> <h6 class=Related articles
Enhanced by Zemanta

Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends

Leave a Comment

Tags: ,

BCG’s the digital manifesto

Jan 27

Posted by

Photocredit:  cocokashi-co
Related articles
Enhanced by Zemanta

Posted in Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends

Leave a Comment

Tags:

What Customer Relationship Management entails in the 21st Century

Jan 26

Posted by

Plush Palate: DVF’S MANTRA OF THE MONTHVia Scoop.it – Designing design thinking driven operations

What CustomerRelationshipManagement means Sameer Patelin the 21st Century.
Via www.slideshare.net

Photocredit:Plush Palate: DVF’S MANTRA OF THE MONTH
Related articles
Enhanced by Zemanta

Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends

Leave a Comment

Tags: , ,

Experience and Service Design 02: Framing the Discpline, by Michael Eckersley

Jan 25

Posted by

 

entranced-in-a-mist:</p> <p>Faunia 1 by Cikolatali-Waffle<br /> ” /></p> <p> </p> <p><iframe src='http://www.slideshare.net/slideshow/embed_code/11256686' width='604' height='495'></iframe><br /> <iframe src='http://www.slideshare.net/slideshow/embed_code/11256686' width='604' height='495'></iframe></p> <div style= Experience and Service Design 02: Framing the Discpline http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=exprsvcs12-02-120125114153-phpapp01&stripped_title=experience-and-services-design-03-framing-the-discpline&userName=mindcentric

View more presentations from HumanCentered

Experience and Service Design 02: Framing the Discpline, by Michael Eckersley, PhD, HumanCentered

Art credit: Cikolatali-Waffle
Related articles
Enhanced by Zemanta

Posted in Because i like to share again and again

Leave a Comment

Tags: , , , , , , , ,

Bad Reasons For NOT Having A Chief Customer Officer | Forrester Blogs

Jan 22

Posted by

Narnia by *LongBeautifulDay on deviantARTProbably the same assumption that customer relations can be managed. I prefer chief customer experience officer or something like that.  Something that is also the elaboration of the author in his post…What do you prefer?

Found at Bad Reasons For NOT Having A Chief Customer Officer | Forrester Blogs.

I recently updated our research on enterprisewide customer experience leaders, who we refer to as “chief customer officers” or CCOs. While they often don’t have that exact title, we identified around 600 individuals who carry a mandate to improve the end-to-end customer experience at their company. We did some deeper research on close to 200 of them in order to understand the general profile of these people as well as how their positions are structured within their companies.

Forrester has witnessed a marked increase in the position over the past six years.

Read all at Bad Reasons For NOT Having A Chief Customer Officer | Forrester Blogs.

Photocredit: Narnia by *LongBeautifulDay on deviantART
Related articles
Enhanced by Zemanta

Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends

Leave a Comment

Tags: , , , , , , , ,

The Only Lasting Competitive Advantage Is Extreme Trust | Fast Company

Jan 22

Posted by

Nothing lasts for ever was my first impression. After reading I thought the title to be a little bit misleading. But Pepper’s insights are nice. And indeed, tweaking and tweaking is our only lasting competitive advantage.

Found at The Only Lasting Competitive Advantage Is Extreme Trust | Fast Company.

As technology generates more transparency, consumers will hold businesses to higher standards, with no room for flimflammery or deceit. Being proactively trustworthy requires you to watch out for your customer’s interest even when your customer isn’t paying attention.

Read all at The Only Lasting Competitive Advantage Is Extreme Trust | Fast Company.

Photocredit:  ispirazione
Related articles
Enhanced by Zemanta

Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends

Leave a Comment

Tags: ,

Simon Mainwaring’s deck We First

Jan 22

Posted by

 

bookpornographist:(via severalshades)(via severalshades2)

Photocredit: severalshades2
Related articles
Enhanced by Zemanta

Posted in Because i like to share again and again

Leave a Comment

Tags: , ,

← Older Posts
Follow

Get every new post delivered to your Inbox.

Join 52 other followers