Social customer care: Rethinking the definition of customer service | CustomerThink
A consequence of adapting to social crm I would say. Still sad to see how customer service is wrestling with adapting to social crm and social media.
Found at Social customer care: Rethinking the definition of customer service | CustomerThink.
It’s taken awhile for me to come to this conclusion, but I now realize that “the company” is no longer the master of all knowledge. It is no longer the exclusive expertise
To be continued at Social customer care: Rethinking the definition of customer service | CustomerThink.
Photocredit Vanessa Jackman
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- Social customer care: social objects and #custserv (customerthink.com)
Posted on 2011/02/20, in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Vision, visionaries, vision things, trends and tagged Business, Customer, Customer service, Education and Training, Quora, Salesforce.com, Social media, Twitter. Bookmark the permalink. 1 Comment.
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