Posted on 2011/02/22, in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business and tagged Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Games, Gamestorming: A Playbook for Innovators Rulebreakers and Changemakers, Recovery and the way out of the crisis, recession and depression, Seth Godin, Social CRM and social business, Social media, Sunni Brown, Technology, The Big Short, Video game, Vision, visionaries, vision things, trends. Bookmark the permalink. Comments Off.
How this blog supports professionals in service design and service management
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
How to get in touch with the editor
Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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Designing design thinking driven operations- Transitioning from product manufacturer into service provider constitutes a major managerial challenge. 2013/05/19manufacturers increasingly move towards a #service model : http://t.co/wdcmB8yfB2 #SDlogic #servitization #servicedesignSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Designing for the unknown | NEXT Berlin 2013/05/19Alexandra Deschamps-Sonsino from Good Night Lamb talked at NEXT13 about the risks and chances in the fields of designing the Internet of Things. ("We have to reboot manufacturing." - @iowatch at #next13.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Driverless cars, pilotless planes … will there be jobs left for a human being? 2013/05/19Will Hutton: Throughout history, economic upheaval has destroyed whole industries – and created new ones.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Ask Mariposa: A Design Thinking Approach Can Help Solve Problems | Mariposa Leadership 2013/05/19#AskMariposa A #DesignThinking Approach Can Help Solve Problems http://t.co/efXDxkpkKASee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- What is a Digital Workplace and Why Should you care? 2013/05/19Mobile internet access, social networking, and the cloud are driving mobile work. Digital workplaces allow workers to be effective in a mobile environment.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Change the World and Get to Bed by 10:00 2013/05/19Why the corporate world is getting involved in the sleep health movement.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- We've entered the age of emotional, design-centric, e-commerce - GigaOM 2013/05/19We've entered the age of emotional, design-centric, e-commerceGigaOMDesign might be a buzz word in the tech world in 2013, and some high end designers might not necessarily like the bastardization of the term and its embrace by the tech industry.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Who's Afraid of Complexity? 2013/05/19In 2010 IBM published a study, Capitalizing on Complexity, based on face-to-face conversations with more than 1,500 chief executive officers worldwide. The four main findings were as follows: Today...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Blind Spot of Generation Flux 2013/05/19I've been reading today two great articles on FastCompany about Generation Flux - the new generation of entrepreneurs who love chaos. Generation Flux is the name coined by Robert Safian, and unlike...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Pivot Thinking: The Neuroscience of Design | Kn... 2013/05/19The latest findings in cognitive science and neuroscience that helps explain the thinking behind design thinking. This includes a concept called "pivot thinking" which is the cognitive ability to reframe a problem or move in a new direction.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Big Data and Big Change Management: A Path Forward | MIT Sloan Management Review 2013/05/18Organizations that deal with big data analytics often grapple with change management.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Report: Moving From Content Management To Experience Management [Infographic] 2013/05/18New research published by Adobe and Econsultancy in the Quarterly Digital Intelligence Briefing shows that most enterprises now believe that web content management systems need to go beyond the traditional task of managing information.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Applying advanced analytics in consumer companies | McKinsey & Company 2013/05/18Consumer-facing companies must be able to gather and manage the right data, apply analytics that generate insights, and translate those insights into effective frontline action. A McKinsey & Company article.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Designing the Next Economy: DMI Design/Management Thinking 25, June 17-19, 2013, Santa Monica, CA 2013/05/18In this time of volatility, uncertainty, complexity and ambiguity, the role of design to drive meaningful innovation and change is growing.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The End Of Rational Vs. Emotional: How Both Logic And Feeling Play Key Roles In Marketing And Decision Making 2013/05/18One of the longest-running debates in marketing is whether to use a rational or emotional advertising approach in marketing--but cognitive science says that argument is pointless.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Educating Executives Online in Four Dimensions | MIT Sloan Management Review 2013/05/18I am the proud recipient of an MIT Sloan Executive Education Course certification. Or, my avatar is. (Our blogger describes @MITSloanExecEd's first virtual 4Dx course: Interesting, exciting, and at times hilarious.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Edelman Digital: Your Content Strategy Should Not Be Real-Time - PSFK 2013/05/18Michael Brito discusses the need for brands to think ahead when it comes to showcasing what they have to offer.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Five Techniques for Moderating Usability Tests: Measuring Usability 2013/05/18You don't need to be a trained psychotherapist to conduct effective usability sessions, but it always helps to refine the art of understanding human behavior and intentions when looking to improve the customer experience.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Internal social networks improve communication + collaboration when empowered to do so - Brian Solis 2013/05/18See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Great Leaders Communicate in the Positive - Life Science Leader 2013/05/18By Eric Shaffer Being, thinking, and communicating in the positive take time and effort and are an absolute must for all leaders. Imagine you a...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Transitioning from product manufacturer into service provider constitutes a major managerial challenge. 2013/05/19










