The Evolution of Customer Service
Found at The Evolution of Customer Service.
I think that some (maybe a lot) of businesses are struggling to understand what customers want from their customer support organizations. Customer expectations seem to have changed over the last few years, or maybe what’s changed is the customers’ ability to do something when an experience goes
Read all at The Evolution of Customer Service.
Photocredit: fixthecity)
Related articles
- Talk2Rep Call Centers and Contact Management Services Selected to Provide Help Desk and Customer Services Support For International Electronics Manufacturer (prweb.com)
- 10 Tips To Up Your Customer Service Game (businessinsider.com)
- Customer Service Tip from Lexus (customerthink.com)
- How to deliver happiness with customer service (customerthink.com)
Posted on 2011/04/24, in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management and tagged Business, Business Services, Customer, Customer Management, Customer service, Education and Training, Salesforce.com, Technical support. Bookmark the permalink. Comments Off.
