Survival Of The Fitting: 10 Important Trends To Survive Digital Darwinism
Posted by Fred Zimny
“Digital Darwinism is a phenomenon when technology and society evolve faster than the ability to adapt. And, it threatens rigid and traditional practices everywhere.”
To survive Digital Darwinism takes understanding of course, but more importantly, it takes leadership…it takes courage.
The future of business and customer and employee engagement is built upon a foundation of vision, trust, significance, and relationships. Set on this foundation are 10 pillars for which transformation is braced.
As Leon C. Megginson once said in paraphrasing Charles Darwin’s Origin of the Species, “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.”
10 Tenets to Survive Digital Darwinism
*An ode to leadership
Once you listen, not monitor, but truly listen to customer activity and observe online behavior, you cannot help but feel both empathy and harmony. And naturally, the response it begets is only human.
About Fred ZimnyHave been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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