Posted on 2012/05/16, in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression, Social CRM and social business and tagged Because i like to share again and again, Customer centricity, Customer service, Design, Design thinking, Listhings, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, spigit, Steve Jobs, Twitter, Vision, visionaries, vision things, trends. Bookmark the permalink. Comments Off.
How this blog supports professionals in service design and service management
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
How to get in touch with the editor
Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
Personal Links
Verified Services
View Full Profile →
How to subscribe for a daily wrap-up (ideal for tablet and phone)
I respect your privacy!!
How to subscribe with web-based news readers. Click for your choice
How to subscribe via RSS to get updates about service design and service management
Available for online help
Goodreads
No data found
Designing design thinking driven operations- Aston business school servitization impact study 2013 2013/05/22As the U.K. economy begins to return to modest growth, a new report finds manufacturers that incorporate useful services with their existing products are realisSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Design Thinking Toolkit has arrived! 2013/05/22The Design Thinking Toolkit we’ve been working on is finally making its way to printing and manufacturing.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Extreme Refurb: Lucy Kimbell at TEDxOxbridge 2013/05/22Designer, Researcher and Educator on Design Thinking and Fellow at Saïd Business School In her day job Lucy is head of social design at the Young Foundation,...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- U.K. Manufacturing Must Embrace Services Boom | Xerox UK Newsroom 2013/05/22#ServiceDesign RT @XeroxEvents: Is #servitization the saviour of Britain’s #manufacturing industry? New report here: http://t.co/J6ObE4tHpxSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Embrace the Business Model That Threatens You 2013/05/22Drawing on the best of two worlds may be your only viable strategy.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Trends: Seven Priorities In The Shift From CMO to Chief Digital Officer « A Software Insider's Point of View 2013/05/22Exploiting the convergence of physical & digital. Ready to be a Chief Digital Officer #CMO #CDO #smartercommerce http://t.co/vqeZTikIxlSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- How to Create True Customer Advocates 2013/05/22It's a lot different from getting them to buy your products and services.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Future Pacing the UX Through Stories in Strategic Planning 2013/05/22Using future pacing techniques in the earlier stages of planning (whether that’s writing user...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Collaboration Experience | UX Magazine 2013/05/22New in @uxmag- The shared espresso machine and other methods for creating a #collaborative #design environment http://t.co/lLnBmWDtuA - #UXSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Hone "Strategic Patience" & Watch Your Story Creativity Spike 2013/05/22An art history professor makes her students sit in front of a painting for three hours. PampG invents the Swiffer. Those events are more alike than...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Startups, This Is How Design Works 2013/05/22A guide to understanding digital & physical product design for startupsSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Forrester: 'Customer-obsessed' content marketing wins results 2013/05/22Innovative marketing teams that excel in current digital marketing trends and embrace new tactics will come out on top, according to a Forrester report.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Forrester: 'Customer-obsessed' content marketing wins results 2013/05/22Innovative marketing teams that excel in current digital marketing trends and embrace new tactics will come out on top, according to a Forrester report.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Announcing Nimble 3.0 | 2013/05/22There's a whole new Nimble, focused on insights and aimed at giving you a simple way to maintain and nurture all your relationships. We're here to help in a noisy world.Fred Zimny's insight:Again impressedSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 50 Disruptive Companies 2013 - MIT Technology Review 2013/05/22Your're disruptive technology model has my buy-in Clayton .. http://t.co/pXvzsrjLBtSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Forrester to CMOs: Engage, Excite and Educate Employees 2013/05/22Balancing the demands of digital marketing isn’t easy, especially if you’re the chief marketing officer. What makes you most successful?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Creating around the customer: design thinking and social media 2013/05/22Design thinking is all about getting closer to your customers to really understand what they do, how they think and what they need, so you can focus (RT @kerijaehnig: Creating around the customer: design thinking and social mediaSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Gamification And BYOD: Five Things I Learned At The Gartner Enterprise Architecture Summit 2013/05/22Our ongoing World Of Servers series swept through London last week for the Gartner Enterprise Architecture Summit. Here are five key lessons to take a...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Rethinking Brick And Mortar Retail PSFK 2013/05/22Rachel Shechtman, founder of Story talks about how the element of surprise and renewal is key in today's stores.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Taking Up the Challenge of Change in the University Environment - Compass Higher Education Consulting 2013/05/22The Challenge of Change in the University Environment - Compass Higher Education Consulting http://t.co/sHq9FhDMtg" http://t.co/vTyrQLj7tHSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Aston business school servitization impact study 2013 2013/05/22





